Culture is built on 'moments of truth'

Kevin Green is the Chief People Officer for First Group.

He's set about reinventing the culture of the organisation from the ground up.

I heard Kevin speak at an event last year was completely bowled over by the way he talked about culture and the way he was trying to build it. I think you'll love this discussion. There's a full transcript on the website.

Also mentioned: Waitrose culture episode with Lord Mark Price

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