To err is human. But being open about our mistakes in the workplace takes a culture of communication and trust. If you've ever been the new guy or gal in the office, you know it can take time to build that trust. Both of our guests today have changed departments at Troy University and share their experiences building a culture of openness.

Many people can remember exactly where they were and what they were doing on 9/11. That makes sense. It was a traumatic and unforgettable event that changed the course of history. But we are rapidly moving into a world where more and more adults have no memory of 9/11 because they were either too young when it happened or weren’t born yet. It’s been 24 years since September 11, 2001. And it’s difficult to explain to people who weren’t there just how much that day changed the culture of our institutions and our nation. Our guest today is here to offer his memories and reflections on 9/11. Dr. Duane Gunn is a lecturer and the Director of Operations for the Leadership Institute at Troy University. He served 27 years in the U.S. Air Force and was in the Pentagon when it was struck 24 years ago today.

We often think of culture as something that develops naturally, but, in an institutional setting, building the right culture takes a concerted effort. Dr. Laura Dove is the assistant dean at the Sorrell College of Business here at Troy University. She’s also the director of the Sorrell 360 Center, which prepares students for success in business and life. She’ll tell us how she promotes cultural competence in her students and builds an institutional culture of open communication.