Crystal-Clear and Error-Free | Three Essential Tools for High-Stakes Communication
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Crystal-Clear and Error-Free | Three Essential Tools for High-Stakes Communication
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The best communication in high-stakes environments isn’t complicated. Quite the opposite - it’s structured, clear, and consistent. Small, deliberate shifts in how we transfer information can dramatically improve patient safety, team efficiency, and workplace culture. In this episode, we explore three simple but transformative communication habits that reduce errors and build trust among teams. Finally, we share practical tools you can use today to tighten your communication and improve safety without adding extra workload.
We Discuss:
- The Three-Way Repeat-Back: “That’s Correct” Changes Everything
- Phonetic Clarifications: Stop the “Norman” Problem
- Numbers: Say the Digits
- Whiteboards: The Cheapest Safety Tool in the Room
- Checklists: Mastering the Basics
- Cheaper Than Dirt, More Precious Than Gold
Mentioned in this episode:
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