Crisis Mode: Karen Kessler on Saving Reputations

What happens when your reputation is on the line? Karen Kessler has been in the room for some of the toughest calls in crisis PR—guiding clients through scandals, lawsuits, and the headlines they never wanted.

In this episode, she shares why she walked away from Roger Ailes, how her firm later supported the women who spoke out, and what drives her firm's every decision. We discuss the anatomy of a genuine apology, the distinction between accountability and performance, and how to prepare for conversations that no one plans to have—such as telling a spouse about an affair, a board about a breach of trust, or a team about layoffs. Karen explains why most “crises” burn out in 48 hours, the cases that don’t, and the quiet work of rebuilding reputation when headlines fade. We dive into outrage ecosystems around Middle East commentary, doxxing,

Karen also traces her path into high-stakes crisis communications with no business plan, just curiosity and persistence—and explains how she’s now helping turn New Jersey into a booming film and TV hub.

If you care about leadership, resilience, and handling tough moments with integrity, this conversation is packed with lessons you can use right now.

Subscribe, share with a friend who needs media-savvy guidance, and leave a review with your biggest takeaway!

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