Crisis Management for Businesses

In this episode of the Kanawha Valley Hustlers podcast I talk with Bob Bliss to talk about crisis management and how it applies to any business, from a cyber security breach to a recall to a key client getting ready to walk. Bob frames a crisis as something that builds over time, with signs that people notice but fail to surface, so strong internal communication matters and employees need to speak up when they see flaws in a procedure. He ties it to flying and crash investigations, where the cause is almost never the final moment but a chain of earlier events, decisions, and failures, which is why routine “maintenance” in a business looks like tracking quality, improving processes, and keeping training current as technology changes. He shares how assigning one employee ownership of an engine repair from start to finish improves accountability and results. When the problem becomes public, Bob starts with clarity—what happened, why it happened, when it was first noticed, and who noticed it—then recommends communicating with honesty and a forward plan, focusing on what you are changing without lying or inflaming fear.