In this 3rd installment of this Compensation series, Andrew shows how a well-designed COMPENSATION SYSTEM creates CONFIDENCE, CUSTOMER DELIGHT, and a HEALTHY CULTURE that Self-Regulates with little need for supervision. Pay becomes a powerful Teacher: A System Solution, where the “System” selects for owners (not renters), “smokes out” unconfident people, removes 4 negative tasks from frontline Leaders (documentation/productivity/reviews/firing), flattens bureaucracy, and hard-wires World-Class Standards (e.g., Perfect Client Interactions, Perfect Visits and Perfect Documentation). Andrew covers 4 core elements in a well-designed Compensation System as well as an overview of the process of implementing a system, including Setting Standards, Branding of the Compensation System (SuperPay), winning over key influencers, piloting with a winner, training with System7, and use Accountability Contracts. At the core of a comp system is laser beam FOCUS on really operationalizing and strengthening Accountability.

Chapter Markers
(00:22) Intent & Context – 27 years of data; beyond brag/boast; sharing success patterns

(01:10) Back on the Mountain – Why compensation matters now; leaders arriving to train; momentum

(01:48) Confidence Engine – Comp as immediate feedback → confident people, confident service

(03:23) Customer Delight – Service obsession; managing expectations; meaning/purpose as the larger payoff

(06:49) Selection via Pay – “Bet on yourself & the company” filters; accountability vs. victimhood

(08:25) Elegant Attrition – Let the system remove poor fits; 400% production jump story

(11:06) Knock Out Slack – Comp fights complacency; formula: fewer people paid well → easier management

(13:11) Autopilot & Flat Orgs – Wiring results across areas; reduce indirects; flatten layers

(16:01) Outrageous Standards – Quality records; tie pay to perfect interactions & documentation

(17:19) Free Managers to Lead – System monitors docs/productivity/reviews/firing so managers can coach

(20:38) People System Integration – Attraction, selection, development, retention—all impacted by comp

(22:55) Myths to Kill – Pay alone won’t make a poor worker great; dangers of overpaying mediocrity

(25:26) System Overview (4 Pillars) – Self-regulation, accountability, focus on immediate manager, create owners, not renters

(34:27) Build & Brand the Model – Few standards, copy what works, brand it (SuperPay), resist dilution, win influencers, all-staff rollout, pilot with a winner, System Seven training, accountability contracts, iterate

(47:22) Close – Contact + “best day of your life” sign-off

Song: If All the World Were Right - andrew reed & the liberation

Album: If All the World Were Right (Trilogy II Album 1)

Social Media Links

www.mvi.life

Official Website: www.multiviewinc.com

YouTube: https://www.youtube.com/user/mvimedia

LinkedIn: https://www.linkedin.com/company/mviteachers/?viewAsMember=true

Facebook: https://www.facebook.com/multiview.incorporated

Instagram: https://www.instagram.com/multi.viewinc/?hl=en

MVI Phone #: (828) 698-5885

Click here to view the episode transcript.

Watch out for the next message, every two weeks on Monday @ 7:01am EST!

“The compensation system builds confidence… it actually builds confidence because confidence is built through attainment… through success and real achievement.”

Andrew continues in the DEEP philosophical explanation so often needed for Leaders and Executives to have the courage to implement creative and revolutionary Compensation Systems. Reed drives directly into a discussion of Outliers - Companies that operate with World-Class Quality and Profits - those operating in the 90th percentile statistically over extended periods of time. Reed points out that 100% of the companies MVI has measured over 27 years that operate in the 90th percentile use such methods…without a single one using traditional or average methods. Not even one!

In this episode, Reed also addresses “structuring your compensation system to flex with the fluctuations of revenue” so that a company can lock in, to a large extent, their Profit Standard. He also speaks on the creation of a “System of Mutual Reliance” where all departments and parts of the organization operate as an integrated, cohesive whole. He also shares the MVI success formula - Fewer People Paid Well – and the benefit of liberally SHARING profits with all employees and team members who are 1) Doing the Standards and are 2) Creating Value.

Chapter Markers

(00:00) Intro

(01:09) Outliers vs. The Herd – 50th percentile vs. 90th; benchmarking reality checks.

(04:35) Non-Traditional Pay – 90th-percentile orgs all use creative compensation.

(06:11) Turnarounds via Comp – Incentive + disincentive; get past the fear barrier; stop “Pampers” pay.

(07:58) Profits & Reserves – Build a fat, good bank account; value quality over speed.

(10:14) Service As Proof – Three-ring phone rule; training systems that create delight.

(11:10) Paycheck = Report Card – Compensation teaches standards every payroll.

(12:34) Meaning > Money Alone – Culture, not cash, keeps people.

(13:40) Old Options Don’t Scale – “Hard-ass” management vs. structural comp systems.

(15:20) Nature of Incentives – Organisms move toward payoffs; include non-financial rewards.

(18:14) Fairness & Flight Risk – Salary inequity drives top talent away—fix it in the system.

(26:08) Labor Logic – Labor is #1 cost → design comp first; flex costs with revenue; mutual reliance.

(32:45) Share the Wins – Fewer people paid well; comp builds confidence, signals winning.

(36:22) Plain Talk & Courage – Speak clearly, act deliberately; let the system do its work.

Song: If All the World Were Right - andrew reed & the liberation

Album: If All the World Were Right (Trilogy II Album 1)

Social Media Links

www.mvi.life

Official Website: www.multiviewinc.com

YouTube: https://www.youtube.com/user/mvimedia

LinkedIn: https://www.linkedin.com/company/mviteachers/?viewAsMember=true

Facebook: https://www.facebook.com/multiview.incorporated

Instagram: https://www.instagram.com/multi.viewinc/?hl=en

MVI Phone #: (828) 698-5885

Click here to view the episode transcript.

Watch out for the next message, every two weeks on Monday @ 7:01am EST!

“Almost every organization that’s been rescued or completely turned around… It’s come through the compensation system.”

In this episode, Andrew speaks plainly and directly to you from the Awakened Forest without any of the spectacle of a large public audience. He goes DEEP into the philosophical explanations of why Compensation IS your main System/Structure in creating a World-Class company. We live in a world of “Incentives and Disincentives”... and BOTH the Positive and Negative need to be used in a balanced system that will LAST! Emerson sets the frame, Munger lands the punch (“Show me the Incentive and I’ll show you the Result”), and Reed goes about as far as any business person or philosopher has gone on the topic. And he gets practical… REAL -REALITY- What IS! Humans seek Purpose & Meaning over Money, so this is paramount…and bad or poor cultures will drive away Top Talent no matter how much you pay them…

Chapter Markers

(00:12) Beyond the Brag: MVI data, intent, and the Awakened Forest context

(01:10) Philosophy First: Emerson on compensation; correcting “paycheck-only” thinking

(02:34) Incentives Drive Outcomes: Munger’s maxim and why comp solves real problems

(03:20) Compensation as Structure: System solution > people solution; design the behavior you need

(03:44) What's Better than the Carrot?: Use incentives and disincentives; accountability cultures feel the sting when standards aren’t met

(07:15) Everyone Seeks a Payoff: Volunteers, meaning, and why significance keeps people engaged

(09:09) Two Poles of a Magnet: Life’s duality; why practices evaporate without deep understanding

(10:51) Meaning Over Money: The ditch-digging parable; culture beats “big checks” for retention

(15:10) Two Kinds of Pay: Financial comp and atmosphere comp; the transactional world and human will

(22:25) Pain Teaches: Standards pay, the role of “sting,” risk–reward, and betting on yourself/company

(28:00) Value, Wealth, Happiness: Value as projection; wealth as luxuriating; happiness ≠ fun; include the negative side

(38:35) Origin Story & Results: From musician to CPA to comp-systems; 100% productivity/quality lift; national-stage backlash; focus for CFO/CEOs going forward

Song: If All the World Were Right - andrew reed & the liberation

Album: If All the World Were Right (Trilogy II Album 1)

Social Media Links

www.mvi.life

Official Website: www.multiviewinc.com

YouTube: https://www.youtube.com/user/mvimedia

LinkedIn: https://www.linkedin.com/company/mviteachers/?viewAsMember=true

Facebook: https://www.facebook.com/multiview.incorporated

Instagram: https://www.instagram.com/multi.viewinc/?hl=en

MVI Phone #: (828) 698-5885

Click here to view the episode transcript.

Watch out for the next message, every two weeks on Monday @ 7:01am EST!

“The lowest form of teaching is telling people to do things rather than explaining the why behind the action.”

This is the 2nd installment from this national broadcast on the topic of Compensation. Andrew shares REALITY from his work with 38 non-healthcare companies he helped create Compensation systems for, and applies the Success Patterns to Hospice and Homecare operations. A person of Intelligence should be able to transpose the principles from this broadcast to ANY business or organization.

Labor is the #1 cost in many business sectors, yet most organizations “weenie out” on Compensation systems that would revolutionize their operations and results out of irrational fear. Human behavior follows pay, in all of its forms. High-performing, World-Class organizations hard-wire Compensation to the Standards and Results they want! You’ll hear how to structure expenses to profit at both high and low revenue or census, why “less people paid well” raises quality and your ability to pay well! The playbook: set a few critical Standards (e.g., Perfect Visits + Perfect Documentation), move fast, pilot with a WINNER, train with System7, and fuse all with Accountability.

Chapter Markers

(00:12) Why Compensation First – MVI’s data-grounded lens; aligning pay with human behavior.

(04:19) Revenue vs. Expense Reality – Census up/down isn’t talent; design to profit in any weather.

(06:56) Structure Costs On Purpose – Make costs more variable; payroll is the big lever.

(07:16) Proof In Practice – Activity-based comp; documentation to standard; 100% productivity lift.

(14:16) Less People, Paid Well – Quality rises with meritocracy; confidence and standards over headcount.

(19:44) Managers As Replicators – 70% of development, morale, retention stems from the manager relationship.

(20:55) Free Managers To Lead – Systems monitor documentation/productivity/reviews; managers coach.

(25:09) Meaning > Money Alone – Pay matters, but meaning and manager quality drive stickiness.

(27:00) Compensation Must Teach – Every paycheck signals the standard; you are a teaching org.

(30:26) The System Overview – Self-regulation, ownership, accountability, manager focus.

(33:02) Set Few, Fast Standards – Perfect Visits + Perfect Documentation; move quickly, avoid committees.

(37:20) Brand & Protect The Bonus – Introduce “SuperPay”; never remove the standards bonus (~5%).

(40:41) Win Influencers, Reduce Fear – Show “now vs. new” pay deltas; sequence buy-in.

(45:28) Pilot → Train → Contract – Pilot with a winner; train with System Seven; accountability contracts.

(50:14) Iterate To ‘Best & Fairest’ – Keep tuning; focus the org on patients/families and clinical managers.

(53:03–56:42) Examples & Close – Real-world SuperPay explainer; closing logistics and sign-off.

Song: If All the World Were Right - andrew reed & the liberation

Album: If All the World Were Right (Trilogy II Album 1)

Social Media Links

www.mvi.life

Official Website: www.multiviewinc.com

YouTube: https://www.youtube.com/user/mvimedia

LinkedIn: https://www.linkedin.com/company/mviteachers/?viewAsMember=true

Facebook: https://www.facebook.com/multiview.incorporated

Instagram: https://www.instagram.com/multi.viewinc/?hl=en

MVI Phone #: (828) 698-5885

Click here to view the episode transcript.

Watch out for the next message, every two weeks on Monday @ 7:01 am EST!

"We live in a world of Incentives and Disincentives."

And if we are intelligent, we can solve most of our organizations problems and frustrations by aligning our compensation systems with the results we want to achieve. In MVI's measurements, NO ORGANIZATION HAS EVER ACHIEVED AND MAINTAINED WORLD-CLASS QUALITY AND ECONOMICS WITHOUT ADDRESSING THEIR COMPENSATION SYSTEMS.

In this powerful opening to a 4-part series, Andrew Reed explores the most misunderstood aspects in creating a World-Class organization: Compensation. Drawing on over three decades of strategic consulting and firsthand experience with high-performing, award-winning companies, Andrew dissects how Compensation shapes human behavior, and ultimately builds or breaks the quality of an organization.

Learn how most organizations unconsciously reward mediocrity while expecting greatness (and are thus frustrated).

Remember, Compensation is not just defined in terms of money, as the environment, as well as how to live life well, are perhaps even more important!

Chapter Markers

(00:00) – The Hidden Starting Point of Excellence
Why all world-class organizations actually begin with compensation—not culture, mission, or vision.

(03:45) – What Your Pay System Really Says About You
How compensation reveals your organization's true values, regardless of what’s written on the wall.

(07:33) – When Fairness Backfires
The consequences of paying everyone equally—and how it unintentionally crushes performance.

(13:50) – Culture Follows Pay, Not the Other Way Around
The myth of culture-first organizations and why compensation ultimately drives beliefs and behavior.

(20:10) – Creating Space for Excellence
How bold pay structures raise the ceiling on human potential and help high performers rise.

(25:55) – Compensation as a Moral Act
Pay isn’t just economic—it’s ethical and spiritual. What you reward reveals your leadership soul.

(33:12) – Vision Boards, Values, and the Value of Risk
Why inspiring words fall flat without a comp system that aligns with responsibility and risk-taking.

(42:41) – Rethinking Fairness and Scarcity
Breaking out of poverty mindsets and learning to reward courage, not conformity.

(53:18) – Reward Systems Already Exist—Good or Bad
Every organization already has a comp system; the question is whether it builds or breaks greatness.

(01:02:21) – Designing Pay to Inspire the Exceptional
Practical reflections on redesigning compensation to cultivate strength, character, and excellence.

(01:06:00) – Closing Reflections & Challenge to Leaders
A call to confront how your compensation choices are shaping your people—and your legacy.

Song: If All the World Were Right - andrew reed & the liberation

Album: If All the World Were Right (Trilogy II Album 1)

Social Media Links

www.mvi.life

Official Website: www.multiviewinc.com

YouTube: https://www.youtube.com/user/mvimedia

LinkedIn: https://www.linkedin.com/company/mviteachers/?viewAsMember=true

Facebook: https://www.facebook.com/multiview.incorporated

Instagram: https://www.instagram.com/multi.viewinc/?hl=en

MVI Phone #: (828) 698-5885

Click here to view the episode transcript.

Watch out for the next message, every two weeks on Monday @ 7:01am EST!

"Compensation is not just economics. It’s a moral issue. It’s a spiritual issue."

This episode completes the 2nd process, People Selection, and continues a dive into the remaining 2 processes of a World-Class People System, 3) People Development and 4) People Retention.

A company’s Quality is “no more or less” than the Quality of its People Systems. The processes in these systems dictate exactly the Quality of the organization’s products and services. Most organizations only use methods and practices of the 50th percentile…that is….mediocre and average. And wonder why this is so and are often frustrated that they are still get regular complaints, have screw-ups, service failure and an overall loss of reputation/value of the enterprise.

This episode draws on the professional insights from the organizational experts at Multi-View Incorporated and assembles the Best-Known Success Patterns/Practices in this CORE area of FOCUS for any World-Class enterprise. Based on over 27 years of experience with more than 1,300 organizations, this message will inspire and help give the listener a VISION of how to create such a People System.

The 4 Processes in a World-Class People System:

1. People Attraction
2. People Selection
3. People Development
4. People Retention

Song: If All the World Were Right - andrew reed & the liberation

Album: If All the World Were Right (Trilogy II Album 1)

Social Media Links

www.mvi.life

Official Website: www.multiviewinc.com

YouTube: https://www.youtube.com/user/mvimedia

LinkedIn: https://www.linkedin.com/company/mviteachers/?viewAsMember=true

Facebook: https://www.facebook.com/multiview.incorporated

Instagram: https://www.instagram.com/multi.viewinc/?hl=en

MVI Phone #: (828) 698-5885

Click here to view the episode transcript.

Watch out for the next message, every two weeks on Monday @ 7:00am EST!

Every company says, “People are our greatest asset”…BUT…most have very little insight how to actually find, select, and develop employees, let alone, retain them! Otherwise, the turnover of employees would be a nonissue as it RARELY would happen and quality would be measured in terms of “thousands of interactions” without a single screw up or complaint.

In this episode, Andrew Reed breaks open the blueprint for building a People System that actually functions—where the ability to attract talented employees normally increases 200-500%… and where the Talent Selection process leaves only “fertile” ground to till to grow human potential rather than investing ENORMOUS time and money into people who will NEVER work out in your culture. You’ll hear how most companies rely on borrowed language, vague HR strategies, or unverified “best practices”—and why this leads to mediocrity at best, disaster at worst.

Andrew covers 2 of the 4 processes that are part of the intelligent design of People Systems:

1. Talent Attraction
2. Talent Selection
3. Talent Development
4. Talent Retention

This is something to STUDY and not just listen.

Chapter Markers

(00:00) Introduction & Framing the Conversation
(03:44) The Centrality of People Development
(11:27) What Motivates People to Grow
(19:52) Understanding Job Fit and Talent
(27:38) The Importance of Self-Assessment
(36:15) Systematic Approaches to People Development
(44:03) Designing for Cultural Fit
(51:08) Talent Screening and Early Assessment Techniques
(59:12) Interview Dynamics & Teaching as a Skill
(01:06:17) Performance-Based Compensation & Organizational Integrity

Song: If All the World Were Right - andrew reed & the liberation

Album: If All the World Were Right (Trilogy II Album 1)

Social Media Links

www.mvi.life

Official Website: www.multiviewinc.com

YouTube: https://www.youtube.com/user/mvimedia

LinkedIn: https://www.linkedin.com/company/mviteachers/?viewAsMember=true

Facebook: https://www.facebook.com/multiview.incorporated

Instagram: https://www.instagram.com/multi.viewinc/?hl=en

MVI Phone #: (828) 698-5885

Click here to view the episode transcript.

Watch out for the next message, every two weeks on Monday @ 7:00am EST!

“Measurement and accountability aren’t micromanagement. They’re the path to mastery.”

In this “DYNAMIC” episode, Andrew Reed, speaking to hundreds of CEOs and Senior Executives in a national broadcast, makes a compelling case: Your Company’s Quality is No More or Less than the Quality of your People Development System! Hard-earned lessons, through blood experience and insights, are shared as Andrew INTRODUCES the utterly important of this topic that 90% of companies MISS and thus become average, mediocre - the 50th percentile.

Background: Take it from experience… MVI goes THOUSANDS of phone interactions and averages 2 ½ YEARS without a single call not answered within 3 rings by a competent, intelligent person. Or how MVI goes more than 8 months between even a single service failure or complaint from a client. There is zero BS here! This all comes from FOCUS, something any organization can do if it truly wants to, on a creating a “culture” super-soaked in High Standards fused with DEEP Meaning & Purpose and PROFOUND emphasis on teaching Accountability – and how it is LIFE-CHANGING!

This podcast is the Beginning of this journey! And as the Beatles sang… We all need or could benefit “With a little bit of help from our Friends!”

Chapter Markers

(00:00) Intro

(01:11) People Development Is the Center of the Universe

(03:13) Four Pillars: Attraction, Selection, Development, Retention

(04:30) Designing a Transformative People Development System

(06:01) Awakening and Internal Work: Where It All Starts

(08:01) Benchmarking and Data Extraction for World-Class Insight

(09:59) Excellence Begins with Human Beings

(12:45) Reality vs Academic Theory: What Actually Works

(14:18) Focus as the Root of Quality

(17:18) Sequencing, Manuals & Training: Teaching with Intention

(20:38) Self-Reliance and Ownership: A Mature Organization

(22:19) Preparedness and the Power to Help Others

(25:18) Linking Cause and Effect for Cultural Impact

(26:30) The Model vs Traditional Management

(29:05) Fixing Hiring & Retention via People Systems

(30:23) Suspend Beliefs to Learn: Everything Is Alive

(33:13) We Don’t Know How We Learn—Only That We Can

(35:00) The Gardener’s Role: Creating the Conditions

(37:25) Intentional Culture Design: Liberation of Potential

(39:05) Consciousness and Standards: The Hard Work of Quality

(41:03) Why Quality Is Always Equal to People System Strength

(42:48) First-Day Signaling: Creating a High-Standard Environment

(45:00) The Attraction of High Standards

(46:43) Closing

Song: If All the World Were Right - andrew reed & the liberation

Album: If All the World Were Right (Trilogy II Album 1)

Social Media Links

www.mvi.life

Official Website: www.multiviewinc.com

YouTube: https://www.youtube.com/user/mvimedia

LinkedIn: https://www.linkedin.com/company/mviteachers/?viewAsMember=true

Facebook: https://www.facebook.com/multiview.incorporated

Instagram: https://www.instagram.com/multi.viewinc/?hl=en

MVI Phone #: (828) 698-5885

Click here to view the episode transcript.

Watch out for the next message, every two weeks on Monday @ 7:01am EST!

“All topics are infinite… the only path to true excellence is through the development of human beings.”