Creating a Foolproof Feedback Loop with Naren Dukkipati, Mastercard

Are you closing your feedback loop? More importantly, do you have the right stakeholders evolved across your organization to do so?

Naren Dukkipati, Senior Vice President of Software Engineering at Mastercard, says building the optimal structure to collect feedback, internally and externally, allows you to create a seamless brand experience.

In this episode, Naren shares how Mastercard leverages technology to meet the customer where they’re at and collect feedback so it can be filtered back to people who can implement it. Listen in to learn more about setting up a robust feedback loop and using it to elevate your CX.