• Creating Integrated, Horizontal Experiences: The Key to Customer Satisfaction with Vicki Perryman

  • Aug 22 2019
  • Duración: 35 m
  • Podcast

Creating Integrated, Horizontal Experiences: The Key to Customer Satisfaction with Vicki Perryman

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  • Resumen

  • In this episode of Customer Driven, Chad is chatting with Vicki Perryman, Senior Vice President of Humana. Humana is a global operations organization focused on enabling their members to utilize their benefits and access providers for the care they need.

    Chad and Vicki also discuss:

    - Her start with Ebay
    - Humana's main channels for Customer Engagement
    - How to utilize insights to drive customer satisfaction
    - How Humana determines when and what to outsource
    - What it means to become a "partner in health and aging"

    Please be sure to rate and subscribe on Apple Podcasts, Stitcher and Spotify!
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