Conversions in Digital Marketing: Turning browsers into buyers ( Business Development & Marketing )

A conversion is more than a sale — it’s any action that moves your audience closer to becoming a customer. In this episode, I break down the difference between macro and micro conversions, explore where conversions happen (from social media and Google Business Profile to your website), and share how trust, accessibility, and user experience all play a role.

We’ll also talk about how AI and personalisation are transforming conversions for small businesses, why optimisation is never a one-off project, and how to think beyond the first sale to grow loyalty and lifetime value.

Plus, you’ll hear mini examples from cafés, gyms, landscapers, and local stores putting these ideas into practice.

If you want to turn more clicks into customers, this one’s for you.

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While you’re on the website, check out my Small Business Kickstart Kit — it’s a one-page plan, social media calendar, marketing checklist, and Canva templates, all ready to go. Instant download at samhicks.com.au.

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