In this episode, CCN Director of Member & Partner Experience Drew Barto is joined by Cilio Technologies CEO & President Rick Olejnik.

Rick defines workflow management and identifies inefficiencies he sees among most contractors in this area. You’ll learn how poor workflow management directly impacts your bottom line, customer satisfaction, and your company’s reputation, and the steps you can take to avoid these issues.

This episode is ideal for contractors that are looking to scale their businesses but need to improve workflow processes in order to achieve their growth goals profitably.

In this episode, CCN Director of Member & Partner Experience Drew Barto is joined by Structurely Co-Founder & Chief Innovation Officer Nate Joens.

This is Nate’s second time on the program. Nate shares whether AI can be used to build a call center for a company of your size, when the time is right to begin building a call center, the best balance between human call center reps and AI reps, how your call center should be handling aggregator or new form leads and old or rehashed leads, and much more.

This episode is ideal for contractors that are ready to grow their call centers, but don’t know the best approach for where they are right now. Get answers by listening to this episode of the Contractors Toolbox Podcast!

In this episode, CCN Director of Member & Partner Experience Drew Barto talks with Celebration Marketing Founder & Owner David Michaelson.

David has been in the direct mail advertising industry for more than 30 years and has extensive experience helping home improvement companies generate leads and close more sales. You’ll learn about the benefits of several personalized targeted direct mail programs, including neighborhood proximity mailings and new mover mailers. Plus, you’ll find out ways in which contractors are using website visitor retargeting to create killer marketing campaigns that generate low-cost, high-quality leads.

This episode is ideal for contractors that are looking for new lead sources or seeking step-by-step directions on implementing direct mail campaigns that help you dominate your local market.

In this episode, CCN Director of Member & Partner Experience Drew Barto talks with Revin AI Head of Revenue Daniel DeMatteo.

Daniel shares his insights on how home improvement and home services companies can best deploy AI in their businesses and what it could look like over the next 24 months. You’ll learn about the increasing role of AI in call centers and which elements of a call center should be left to humans, the top ways to communicate with today’s customers, and receive an update on the TCPA one-to-one consents laws.

This episode is ideal for contractors who are on the fence about trusting AI-based technologies and for those who want to learn more about how AI can help you efficiently scale your business.

In this episode, CCN Director of Member & Partner Experience Drew Barto talks with the creator of Ultimate Rainmaker Lead Generation Services & Rehash Program, Alan Michael.

Alan has been in the home improvement industry for 40-plus years and has helped contractors accumulate more than $150 million in additional sales. You’ll learn how contractors can add 10-20% in revenue without paying more for leads, best practices and keys to making rehash programs successful, and mistakes to avoid when implementing rehash into your home improvement business.

This episode is ideal for contractors who want to close more sales with leads they’ve already paid for in a market filled with uncertainty.

In this episode, CCN Director of Member & Partner Experience Drew Barto talks with SMA Support Services Director of Ideas & Revenue Chris Diroll.

Chris reveals some of the biggest challenges contractors face when it comes to communicating effectively and efficiently with clients. You’ll learn how to improve workflows and discover the key metrics contractors should track to ensure their customer experience is delivering 5-star results.

This episode is ideal for small to medium sized home improvement contractors that have considered outsourcing client communication tasks but don’t know where to get started and how beneficial it can be to your bottom line and productivity.

In this episode, CCN Director of Member & Partner Experience Drew Barto is joined by CCN VP Gary Cohen for a discussion on the importance of building a community or network of peers in the home improvement industry.

Being a business owner can feel like a lonely existence. Gary and Drew talk about ways in which Certified Contractors Network fosters community and collaboration among business owners who are experiencing many of the same issues and obstacles.

Gary highlights CCN’s three annual conferences as steppingstones to business success and growing one’s network. Drew concludes the episode with a special offer for guest contractors to attend the CCN INNOVATE 2025 Winter Conference from January 9-12, 2025.