As the power of artificial intelligence continues to expand into new industries, trailblazers are pushing the boundaries and using these advancements to revolutionize the way we manage and experience public spaces.

In this episode of Connect, we are joined by Zack Klima, founder and CEO of WaitTime, the leader in AI-powered computer vision for crowd management. Together, we explore WaitTime’s patented AI algorithms used for crowd management, such as queuing, stanchion, entry-exit, and massing.

From the company’s origin and development to their plans for the future, Zack provides AI-fueled insight that appeals to a variety of industries. We explore how different types of businesses – from retail to events and everything in between – can effectively adopt these methods while remaining flexible in the face of constant change and development.

Whether you’re a venue operator, an IT leader, or you're simply curious about how you can get swiftly get through lines, this conversation will help you think more critically about our technological future.

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Artificial intelligence continues to shape industries, spark debates, and push technologies. As we journey further into uncharted territories, it’s essential to stay ahead of the curve.

In this episode of Connect, we welcome Emilia David, Senior AI Reporter at VentureBeat. As one of the leading voices covering AI’s impact on business, regulation, and society, Emilia joins us to discuss the current state of artificial intelligence, and where we may be heading in the coming years.

Together, we explore why some industries adopt AI more quickly than others and how these technologies continue to transform workplaces. Emilia also helps demystify key concepts like model context protocols, integrated development environments, and agentic AI, providing us with a better understanding of what they mean for businesses and everyday users alike.

We also tackle some of the big questions, specifically how businesses can effectively and responsibly adopt AI while remaining flexible in the face of constant change. Whether you’re an executive, an IT leader, or simply curious about the status of AI, this conversation will help you think more critically about how to approach our technological future.

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As IoT continues to expand across every corner of our physical world—from smart buildings and cities to transportation and critical infrastructure—the complexity of managing these connected devices is reaching a tipping point.

In this episode, we explore how automation, AI, and operational intelligence are transforming the way organizations manage large-scale IoT deployments. What happens when thousands of devices—once manually maintained—can self-monitor, self-heal, and adapt in real time?

Joining us is a leading voice in the space, Roy Dagan, a technologist and CEO with deep experience in bridging the worlds of IT, operations, and connected systems. Together, we explore:

• Why traditional approaches to device management are no longer enough
• How automation is unlocking reliability, scalability, and sustainability in IoT systems
• What the convergence of IT and OT means for engineers and technologists
• Real-world lessons from deploying intelligent infrastructure across sectors like education, transportation, and healthcare
• What the future holds for managing smart devices at scale

Whether you're an IT professional, systems architect, or just passionate about the future of connected technology, this episode offers a window into how the invisible infrastructure of our world is being reimagined—quietly, intelligently, and at scale!

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What happens when cutting-edge AI meets the everyday realities of retail?

In the Season 3 premiere of Connect, we sit down with Angie Westbrock, CEO of Standard AI, to explore how artificial intelligence is redefining the retail experience—from operations to customer engagement. With a background in manufacturing and operations, Angie brings a grounded, human-centric approach to AI innovation.

Angie shares how Standard AI is using computer vision and machine learning to deliver real-time behavioral insights, empowering retailers to make smarter, data-driven decisions. We’ll dive into the journey from start-up to scale-up, highlighting the role of customer-led development and what it takes to responsibly implement AI in fast-paced, high-stakes environments.

From ethical design to digital transformation, this episode offers practical insights and big picture thinking for business leaders. Whether you're adopting AI or redefining customer experiences, this episode offers a blueprint for staying ahead of the curve—and shaping a future where technology enhances, rather than replaces, human connection.

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With more than 4.6 million establishments, 55 million jobs and $5.3 trillion in annual sales, the US retail industry is vital to the economy and daily life. As a prime target for crime, its protection is essential. Fortunately, the same problem-solving abilities and technological innovations that drive retail success are also safeguarding people and property.

In the latest episode of Connect, we sit down with Dr. Read Hayes, a criminologist and research scientist at the University of Florida, as well as Executive Director of the Loss Prevention Research Council (LPRC). With years of experience as a researcher and former security practitioner, Dr. Hayes shares his unique perspective on what retailers can do to keep themselves and their customers safe.

Together, we explore how retailers are utilizing various methods - from traditional approaches to cutting-edge AI innovations - to enhance retail security and operations. Dr. Hayes delves into the LPRC's pioneering research and the "double bowtie" theory, illustrating the trajectory of a crime. He also shares real-world examples of successful partnerships between retailers, law enforcement, and technology providers. Additionally, we discuss how the CRAVE model helps security professionals understand offender motivations, enabling them to better defend against harm.

Whether you're a retailer, security professional, or simply interested in the intersection of technology and security, this episode offers valuable insights and practical advice for staying ahead of the threats facing the retail industry today.

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Have you ever looked at the stars and imagined: what else is out there? It’s exactly this innate desire to explore space that put humans on the moon. And, to achieve this goal, new innovations were born in the process—from advancements in rocket science and telecom to freeze-dried foods and memory foam. As we turn our eyes toward Mars, what new technologies can we expect?

In this episode, we blast off into space with Chris Carberry, President and CEO of Explore Mars, Inc., a 501(c)3 non-profit dedicated to getting humans to Mars in the 2030s. Drawing upon his unique background in government policy and history, Chris shows us that there’s a space for everyone as we journey into the stars. By emphasizing the need for a clear plan, he discusses how this next stage of space exploration is important for inspiring innovation and addressing pressing concerns like sustainability and resource management here on Earth.

Together we explore the challenges and opportunities of space exploration, the importance of finding the right balance between public and private initiatives, and the crucial role of technology in achieving this goal.

Tune in to learn more about the efforts to send humans to Mars and the potential impact on our daily lives and our future.

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You’ve probably heard the saying that there’s strength in numbers. Whether from a coach, teacher or boss, it’s always about advancing the common mission. But what about when you’re considering your business competition? Is there a value in working together with your competitors?

In this episode, we're joined by Don Erickson, CEO of the Security Industry Association (SIA). With nearly two decades leading SIA, Don shares his unique perspective on the evolution of the security industry, from its analog roots to its current status as a cutting-edge, tech-driven field.

We dive into the value proposition of associations like SIA, exploring how they empower professionals through training and development, establish industry-wide standards, and advocate for policies that shape the future of their industries. Don also highlights SIA's efforts to elevate the industry's profile, promote professionalism, and address pressing concerns like cybersecurity and AI.

From the latest megatrends identified in SIA's annual report to the associations’ expanding and increasingly diverse membership, our conversation covers a wide range of topics that are essential to understanding the modern security landscape. Whether you're a seasoned pro or just starting your journey in the industry, this episode offers valuable insights and takeaways that will keep you ahead of the curve.

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