Communicating Price Increases to Customers

“When you’re high quality and reliable, people will keep coming.”

Notable Moments

[02:42] Early lessons about customer perception when raising prices.

[04:53] Why transparency and education matter when costs rise.

[08:41] Storytelling and facts help justify change.

[11:42] Quality and reliability help businesses retain customers even after price hikes.

[13:13] Predictability and peace of mind are worth paying for.

Raising prices is never easy, but it’s necessary for long-term business health. In this conversation, Lee Cockerell talks about the experiences he’s had with price increases and the lessons he’s learned. He shares how to communicate price increases with honesty and confidence based on his career in hospitality, including as Disney leadership. Take a listen to learn how to explain why, maintain trust with customers, and focus on value over cost.

Read the blog for more from this episode.

Resources

Creating Magic Mastermind October 2025

CockerellStore.com

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.