Communicating Culture: The Evolution of Internal Comms with Steve Dauncey

In this insightful episode, we sit down with Steve, the Global Head of Internal Communications and Engagement at Pret. Steve shares his journey from a design student working at Blockbuster Video to leading global internal comms at one of the world’s most beloved food chains.

We dive deep into the intricacies of his role, including developing internal comms strategies, managing global campaigns, and the unique challenges of engaging a diverse, global workforce. Steve also opens up about the impact of COVID-19 on Pret’s culture, the innovative ways they adapted, and how they are now fostering a vibrant, inclusive work environment.

Tune in to hear his thoughts on the importance of listening, the evolution of internal communications, and his advice for anyone looking to start a career in this dynamic field. Plus, get a behind-the-scenes look at Pret’s ‘Joyful Journey’ and how they’re balancing digital and face-to-face interactions in a post-pandemic world.

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