Cognitive Overload: The Hidden Killer in Your Restaurant’s Digital Experience

Ever wonder why guests land on your ordering site, then vanish? It’s not a mystery—it’s cognitive overload. In this episode of Little Raps, Joseph Szala exposes how bloated digital menus, over-designed apps, and confusing checkout flows create mental friction that kills conversions.

What you’ll take away:

• How digital confusion destroys guest trust

• The 4 places where cognitive overload hits hardest

• Simple ways to streamline your online ordering experience

• Real-world UX tactics that actually drive sales

This is the episode every restaurant CMO, digital director, and founder needs in their ears.

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