Closing the AI Expectations-Reality Gap

This episode explores:

• An overview of the expectations gap between AI investments and the results chief supply chain officers (CSCOs) are seeing. (1:58)
• How CSCOs can set an effective, long-term vision for AI in their organizations. (3:22)
• Putting that vision into action to craft better AI investment strategies. (6:30)
• Implementing and scaling AI solutions across the supply chain. (10:34)
• Actionable advice for CSCOs implementing AI systems into their supply chains. (13:21)

In this episode, host Tess Frenzel speaks with Gartner Senior Principal of Research Benjamin Jury about his research into generative AI’s (GenAI’s) impacts on the supply chain. They explore three critical junctures that supply chains tend to stumble over in their current approach to AI, and what CSCOs can do to resolve issues surrounding each one. Tess and Ben close the show with additional AI-centric recommendations for CSCOs implementing the technology into their supply chains over the coming year.

About the Guest

Benjamin Jury is a Gartner senior principal of research, leading research projects that address chief supply chain officers’ key priorities. In addition to his executive report focused on maximizing the impact of AI in the supply chain, he is currently leading a research study on cost management. Before this role, Ben’s research agenda centered on the mission-critical priorities of heads of R&D and their teams.