"Civility Saves Lives: Chris Turner on Respect, Teams, and Safer Healthcare"

In this episode of Leading with Hearts and Minds, we speak with Dr. Chris Turner, Emergency Medicine Consultant and co-founder of Civility Saves Lives.

Chris shares how repeated experiences in governance made him realise that patient safety is not only about protocols and checklists, but also about how we treat each other. He explains how incivility hijacks the brain, reduces performance, and can ultimately put lives at risk.

From a small talk in Redditch to a TEDx talk viewed by over half a million people, Civility Saves Lives has evolved into a global movement. Chris discusses the science behind civility, the role of apology and humility in leadership, and practical ways to address uncivil behaviour with compassion rather than blame.

This is an important reminder that civility is not a nice-to-have in healthcare; it is essential for safe and effective teams.

Learn more at www.civilitysaveslives.com