CAUGHT ON TAPE!

In this episode, we have a recorded phone conversation between a city manager and a state transportation official who was cited on a criminal trespassing charge. The state official repeatedly suggests that he will make things difficult for the city manager and his city if the charge is not taken care of.

Such was the dilemma facing Brian Daily when he was serving as the city manager for a small town in Kansas.

Brian was also a guest on Episode 109 of the podcast where we talked about how he had saved taxpayers tens of thousands of dollars simply by reviewing their property and liability insurance coverage. You can listen to that episode here.

SHOW NOTES

Brian Daily's LinkedIn Profile

AAME JOB BOARD:

The American Association of Municipal Executives has a free job board exclusively focused on executive and senior level local government recruitments. To post a job, go to: https://jobs.aame.org/

SUPPORT THE PODCAST:

1. Subscribe to my FREE weekly newsletter hosted on LinkedIn. It is called the "City Manager News & Job Board" newsletter and can be found here: https://www.linkedin.com/newsletters/city-manager-rtrs-job-board-7164683251112992768/
2. If you would like to support the podcast by making a donation, please use the "Buy Me A Coffee" link.
3. Please rate and review the podcast on Apple or your preferred platform if you enjoy the show. It helps tremendously. But more importantly, refer your friends and peers to podcast through personal conversations and posts on your social media platforms.

Joe Turner's LinkedIn Page

City Manager Unfiltered YouTube Page - Subscribe Today!

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Chris Gilbert intrinsically believes that when residents feel seen, heard, and cared for, they become more supportive and trusting of their government.

He argues that "customer service" is the transactional act of doing what needs to be done for the customer. However, municipal hospitality is centered around how you make residents feel during and after the delivery of services to them.

The Springfield Township administrator launched Municipal Hospitality Advisors after a fateful celebratory birthday dinner with his wife whereupon he was blown away by the actions of the restaurant owner.

That experience and the general approach of the hospitality industry towards providing value and memorable experiences to their guests formed the foundation for Gilbert's trainings.

SHOW NOTES:

Chris Gilbert's LinkedIn Profile and website: https://www.municipalhospitality.com/

To learn more about Sam Toles' social media training for elected officials, go to: https://civisocial.com/aame

AAME MEMBERSHIP:

To join the American Association of Municipal Executives (AAME), sign up at this link: https://community.aame.org/

The AAME has a free job board exclusively focused on executive and senior level local government recruitments. To post a job, go to: https://jobs.aame.org/

SUPPORT THE PODCAST:

1. Subscribe to my FREE weekly newsletter hosted on LinkedIn. It is called the "City Manager News & Job Board" newsletter and can be found here: https://www.linkedin.com/newsletters/city-manager-rtrs-job-board-7164683251112992768/
2. If you would like to support the podcast by making a donation, please use the "Buy Me A Coffee" link.
3. Please rate and review the podcast on Apple or your preferred platform if you enjoy the show. It helps tremendously. But more importantly, refer your friends and peers to podcast through personal conversations and posts on your social media platforms.

Joe Turner's LinkedIn Page

Note: Page may contain affiliate links. As an Amazon Associate I earn from qualifying purchases.

If you want to be a better leader, you have to understand your behavioral preferences and deficiencies and those of your executive team and senior leadership. And the Harrison Assessment can help you.

A couple of months ago, the fellas at The Mental Hygiene Project shepherded me through it. Michael Stahl and Ryan Gallik went through an hour long debrief identifying my core strengths and where I could improve.

I enjoyed the process and found the results insightful and illuminating.

In this episode, we discuss leadership development and also break down a program they offer local governments to improve employee mental health. It is called Psychological Empowerment 360.

SHOW NOTES:

To get the special promotional price discount offered to podcast listeners, go to: https://mentalhygieneproject.com/cmu/ Michael Stahl's LinkedIn page Ryan Gallik's LinkedIn page

To learn more about Sam Toles' social media training for elected officials, go to: https://civisocial.com/aame

AAME MEMBERSHIP:

To join the American Association of Municipal Executives (AAME), sign up at this link: https://community.aame.org/

The AAME has a free job board exclusively focused on executive and senior level local government recruitments. To post a job, go to: https://jobs.aame.org/

SUPPORT THE PODCAST:

1. Subscribe to my FREE weekly newsletter hosted on LinkedIn. It is called the "City Manager News & Job Board" newsletter and can be found here: https://www.linkedin.com/newsletters/city-manager-rtrs-job-board-7164683251112992768/
2. If you would like to support the podcast by making a donation, please use the "Buy Me A Coffee" link.
3. Please rate and review the podcast on Apple or your preferred platform if you enjoy the show. It helps tremendously. But more importantly, refer your friends and peers to podcast through personal conversations and posts on your social media platforms.

Joe Turner's LinkedIn Page

Note: Page may contain affiliate links. As an Amazon Associate I earn from qualifying purchases.