Chief Customer Officer at Compare the Market:

Episode Guest

Tom Wallis is the Chief Customer Officer at Compare the Market, with a dynamic career spanning consulting, startups, and brand leadership. He's known for blending data-driven thinking with creative marketing to lead iconic campaigns.

Episode Timestamps:

0:00 Introduction

0:48 Tom’s Early Career and First Job

2:53 Lessons from Temping and the Power of Observation

4:55 Joining Accenture and Consulting Foundations

6:54 Why Tom Quit Without a Job

8:33 Dealing with Uncertainty and Finding the Next Step

9:57 Getting into Sky and Discovering Marketing

11:45 Breaking Into the Marketing Team

13:34 Landing His First Marketing Role

15:20 Lessons from Startup Life at Now TV

17:13 Facing Rejection — and Proving Them Wrong

18:42 Creating a Sales Surge That Changed the Business

20:01 Learning to Ask for Help and Growing Fast

21:27 Obsession, Flow States, and Finding His Thing

23:03 Tom’s Biggest Money Regret

24:03 Tom’s Simplest Money Tip for Young People

25:20 Transitioning to Gusto and Building Again

26:44 Joining Compare the Market

28:27 The Culture That Drives High Performance

30:04 What a Chief Customer Officer Really Does

31:25 Reviving One of the UK’s Most Iconic Brands

33:09 How to Build a Personal Brand Authentically

36:16 Tom’s Invisible Success

38:06 Tom’s Duvet Flip – Why He Shows Up Every Day

Episode Partners

📊 Compare the Market

Discover how you can make a difference at Compare the Market, the company behind one of the UK’s most popular comparison sites. From tech and data to marketing and operations, they’re on a mission to simplify decisions for millions.

https://bit.ly/4i53Svj

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