Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Kevaughn Williams, Operations Manager at 360 Payments. Kevaughn underscores the importance of company culture in building a motivated, accountable team, highlighting how 360’s values of transparency and peer-to-peer accountability support both employees and customers. The discussion covers practical strategies for automotive shops to protect themselves from payment chargebacks, with Kevaughn outlining red flags to watch for and offering tips to improve payment security.

00:00 "360 Culture and Leadership"

04:28 "Honesty and Accountability Matter"

08:13 "Impactful Workplace Culture Insights"

11:16 "Towing Office Experience Reflection"

14:50 Car Rental Customer Support Journey

15:54 Rental Car Upgrade Mishap

21:08 Mandatory Work Schedule Change

24:40 Building Youthful Team for Success

27:58 "Disney Trip as Life Milestone"

28:40 Prioritizing People Over Business

34:51 Preventing Text-to-Pay Fraud

38:11 Fraud Awareness and Payment Precautions

39:06 DocuSign ID and Card Verification

44:24 Chargeback Fraud at Local Shop

48:02 "High-Risk Account Threshold Explained"

50:23 Transparency and Informed Decisions

53:22 "David's CSP Concerns"

56:19 "Buttoning Debate Unresolved"

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Australian shop owners Kosta Ka and Peter Leondis. The group explores the differences between the Australian and American auto repair industries, focusing on challenges with access to technical information, parts quality, and emerging certification hurdles for EVs. Kosta and Peter share insights on the importance of clear communication with clients and building strong shop cultures, while Lucas and David reflect on succession planning and the risks of lacking a solid business exit strategy.

00:00 Generational Gaps in Apprenticeships

05:39 "OnlyFans: Limited Choices Commentary"

15:31 Repair Shops Face Ebb and Flow

20:31 Aftermarket vs. Dealer Parts Pricing

23:47 "Licensing Drives Underground Competition"

31:33 Cultural Differences in Communication Styles

36:57 "Planning Beyond Fixing Cars"

40:20 Business Succession and Exit Challenges

47:01 Overcoming Founder Syndrome

50:49 "Core Values Drive Business Success"

55:13 Australian Auto Training Revolution

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Mike Allen to preview the Vision KC conference and share industry stories. Mike recounts his challenges recording at the Elite Ignite conference and the ongoing technical mishaps that come with capturing live content. The hosts dive into shop pricing strategies, including how costs like diagnostics and amenities are often rolled into the final bill for customers. Plus, David gives a local's guide to the best food options in Kansas City, breaking down must-try barbecue, tacos, and team-dinner spots as Vision attendees prepare for their trip.

00:00 "Improper Merging Rant"

06:29 "Chicago Shop Success Story"

08:20 "Advisor's Hilarious Customer Story"

10:38 David's Intense Pre-Workout Effects

16:26 "Misheard Conversation in Restroom"

17:24 "Facebook: Scroll and Toilet Talk"

22:43 Kansas City Dining Overview

23:29 Alternative Dining Options Near Vision

28:33 Restaurant Struggles Amid Tight Margins

32:49 Rare 9+ Pizza Reviews

38:10 Jack Stack Barbecue Recommendation

40:46 "Bananas and Rice Identity"

46:18 "Manscaping Mishap and Spider Trap"

54:24 TPMS Law and Repair Ban

56:57 "See You at Vision"