Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Australian shop owners Kosta Ka and Peter Leondis. The group explores the differences between the Australian and American auto repair industries, focusing on challenges with access to technical information, parts quality, and emerging certification hurdles for EVs. Kosta and Peter share insights on the importance of clear communication with clients and building strong shop cultures, while Lucas and David reflect on succession planning and the risks of lacking a solid business exit strategy.

00:00 Generational Gaps in Apprenticeships

05:39 "OnlyFans: Limited Choices Commentary"

15:31 Repair Shops Face Ebb and Flow

20:31 Aftermarket vs. Dealer Parts Pricing

23:47 "Licensing Drives Underground Competition"

31:33 Cultural Differences in Communication Styles

36:57 "Planning Beyond Fixing Cars"

40:20 Business Succession and Exit Challenges

47:01 Overcoming Founder Syndrome

50:49 "Core Values Drive Business Success"

55:13 Australian Auto Training Revolution

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Mike Allen to preview the Vision KC conference and share industry stories. Mike recounts his challenges recording at the Elite Ignite conference and the ongoing technical mishaps that come with capturing live content. The hosts dive into shop pricing strategies, including how costs like diagnostics and amenities are often rolled into the final bill for customers. Plus, David gives a local's guide to the best food options in Kansas City, breaking down must-try barbecue, tacos, and team-dinner spots as Vision attendees prepare for their trip.

00:00 "Improper Merging Rant"

06:29 "Chicago Shop Success Story"

08:20 "Advisor's Hilarious Customer Story"

10:38 David's Intense Pre-Workout Effects

16:26 "Misheard Conversation in Restroom"

17:24 "Facebook: Scroll and Toilet Talk"

22:43 Kansas City Dining Overview

23:29 Alternative Dining Options Near Vision

28:33 Restaurant Struggles Amid Tight Margins

32:49 Rare 9+ Pizza Reviews

38:10 Jack Stack Barbecue Recommendation

40:46 "Bananas and Rice Identity"

46:18 "Manscaping Mishap and Spider Trap"

54:24 TPMS Law and Repair Ban

56:57 "See You at Vision"

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Tyler Wonderlic from Steer and AutoOps. Tyler explains the value of a CRM for shop owners, emphasizing its role in centralizing customer communication and improving retention. David shares his frustrations with customer miscommunication and online reviews, sparking a conversation about managing reputation and crafting thoughtful responses. Lucas and Tyler also discuss the importance of segmenting customer experiences to meet diverse expectations.

00:00 "Realizing Athletes Are Kids"

09:11 "Save $1,300 or Time?"

12:24 Steroid Loopholes Exploited by Chemists

20:41 "Bad Reviews, Full Parking Lots"

24:36 Learning from Criticism Strategically

26:42 "CRM Value and Subscriptions"

35:58 "Customizing CRM for Business Goals"

41:09 "Challenges with Accurate Data Analysis"

43:04 "Customer Service Expectations Rant"

51:51 "David's Family and Loss"

57:35 "Balancing Service and Spending"

59:34 "iPhone Over Safety Concerns"