Chad Lingafelt (Loc-Doc Security CEO) on Scaling Service Businesses, Tech Innovation & Culture

In this episode of The Victory Show, Travis Cody sits down with Chad Lingfelt, CEO of Loc-Doc Security, to explore how a traditional service business can evolve into a technology-powered, innovation-driven company. Chad shares his journey from starting as a trainee locksmith technician to leading LockDoc’s growth into an industry powerhouse by building cloud-based systems, operational dashboards, content platforms, and an in-house innovation lab. Along the way, he breaks down the exact leadership and operational shifts required to scale past the million-dollar plateau. This conversation dives deep into systems thinking, leadership blind spots, hiring ceilings, culture, and communication, as well as why founders must eventually choose between being the visionary or the integrator. Chad also shares how content creation, podcasts, and software development became unexpected growth levers in a blue-collar industry.