Case File #176: De-escalation Tactics

In a world marked by active shooter drills and mental health crises, high-stakes crisis communications have become a new reality for police forces. FBI-certified crisis negotiator Officer Aaron Alpert of the Santa Monica Police Department describes to host Roshini Rajkumar how he approaches some of the most intense and emotional moments. From mental health emergencies to hostage negotiations, Officer Alpert explains what defines a true crisis and why he says, "Time is on our side." He shares how empathy and building trust are the best tools for making people feel heard and can make the difference between a peaceful resolution or tragic ending. Officer Alpert offers practical strategies for staying calm and connecting with others--whether in your most tense situations or as better practices for office and home.