Calvin L Williams talks Sustaining a Culture of Continuous Improvement

Leaders develop people, who improve processes, that serve the customer.

When leaders think it's their role to be the hero and fix processes themselves, skipping past the entire infrastructure of people that are there to maintain business operations, then there's a problem.

The sellers market within the labor force that leaders have enjoyed for the last century or so have led to an environment where frontline workers are treated as a disposable resource.

This is no longer the reality. This podcast episode addresses some of these leadership assumptions and provides some ideas on how to better manage a company's most valuable asset - their own people.