Calabrio Shorts Podcast Por Calabrio arte de portada

Calabrio Shorts

Calabrio Shorts

De: Calabrio
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Calabrio Shorts is a fun-sized podcast that covers all sorts of topics around the contact center industry. No topic is off-limits as we cover frequently asked questions, industry trends and definitions, and yes, we will have fun doing it.© 2025 Calabrio Economía
Episodios
  • A Frank and Honest Discussion on Shift Bids

    A Frank and Honest Discussion on Shift Bids
    Nov 10 2023

    Shift Bids can be intimidating. If your organization is thinking about trying a shift bid, or have been doing them and looking to get better, this is the episode for you. Dave and Mark discuss the Pros and Cons of shift bidding, things to avoid, and things to pay attention to. We promise this is the most entertaining discussion on Shift Bids that you will ever hear!
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    29 m
  • Treating Your Agents Like Adults by Empowering Them

    Treating Your Agents Like Adults by Empowering Them
    Sep 27 2023

    Do you empower your agents to make their own decisions? Is your attrition where you want it to be? Let's talk about Agent Empowerment and how it can revolutionize your agent base. By letting them make decisions on their own schedules, it changes how you are viewed as a leader, as an employer, and as a mentor. Listen as Mark Beards talks about what it means to empower your agents, and how to treat them like adults.

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    18 m
  • What is Shrinkage?

    What is Shrinkage?
    Aug 3 2023

    What is Shrinkage? A question that has been asked many, many times. Mark Beards, WFM Consultant at Calabrio and Dave Hoekstra attempt to break it all down. Answers to questions like, How do I define shrinkage? What should shrinkage include? What are the different types of shrinkage? Answers to all of that and more on the latest episode of Calabrio Shorts!
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    22 m
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