Amas Tenumah is the host of the Amas Talks podcast. He is based in Oklahoma City, Oklahoma, US.

Amas has a long history focused on customer service and service innovation. He regularly advises companies and speaks at events forcused on CX. On his LinkedIn Amas says: "I’m a digital philosopher, keynote speaker and customer service thought leader. My thoughts are featured on NPR, NBC, Fox-business and other outlets. I have spent over 20 years in the customer service industry and now advise executives on service modernization."

Amas recently published an article titled: "The Worst Job in Corporate America is In a Call Center - And Is It Even Worth Fixing?"

Mark Hillary called Amas to ask about the article and his thoughts behind his statements on contact centers and what he thinks can be improved...

https://www.linkedin.com/in/amastenumah/

https://www.linkedin.com/pulse/worst-job-corporate-america-call-centerand-even-worth-amas-tenumah-cdcfc/

https://amastalks.com/

Phil Kitchen is the Founder & Managing Director of Customer Contact Panel. He is based in Sheffield, UK.

He recently attended the Outsource 2 Jamaica conference in Montego Bay, Jamaica. Peter Ryan caught up with him to discuss what Jamaica is offering to potential clients in locations such as the UK - outside their more traditional US nearshore market.

https://www.linkedin.com/in/phil-kitchen-ccp/

https://customercontactpanel.com/

Phil's LinkedIn comments on Outsource2Jamaica 2025

https://www.linkedin.com/posts/phil-kitchen-ccp_outsource2jamaica-bpo-cx-activity-7318574026124058624-yQZd

Juan Caire is Co-Founder and CEO of Alliance BPO Services, based in Hermosillo, Sonora, Mexico.

Jim Farnsworth is the CEO and Founder of Octayne Ventures, based in Denver, Colorado.

Peter recently visited Hermosillo and talked to Juan and Jim about the potential for growth in the BPO industry and the importance of value over cost in outsourcing. The event in Hermosillo also emphasized the strategic partnerships Alliance BPO has formed globally to enhance service delivery.

An important part of the discussion was also focused on looking beyond the major BPO delivery cities and finding new talent and value in other locations.

https://www.linkedin.com/in/juancaire/

https://alliancebpo.net/#home

https://www.linkedin.com/in/jifarnsworth/

https://www.linkedin.com/company/octayne/