CU 2.0 Podcast Episode 385 Inside the Mind of Ascend CU's CIO Rik Reitmaier

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Rik Reitmaier is CIO at Tennessee based Ascend Federal Credit Union, with $4.4 billion in assets and 245,000. That puts Ascend in the nation’s top 100 credit unions. And Reitmaier is on the show to talk about the wide range of issues, worries and concerns that are on his mind.

AI of course is high on that list and Reitmaier explains both Ascend’s position on AI today and why he thinks it’s the right course. Hint: many Ascend employees are already using Copilot.

There already are productivity enhancements due to Copilot use - Reitmaier gives the details.

Cyber fraud of course is a big issue for Ascend and here we hear the credit union’s multi-pronged approach to defending itself in an age of ever smarter crooks.

Reitmaier also discussed Ascend’s procedure for adopting new technologies,

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