CSTG 245: Turn Dispatch Chaos Into Cash with George from ProBook
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CSTG 245: Turn Dispatch Chaos Into Cash with George from ProBook
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If dispatch still owns your day, this one is for you.
In this episode, Chad sits down with George Eliadis from ProBook, a dispatch and AI automation partner for home service companies, to unpack what "dispatching for dollars" really looks like at scale. From running a pressure-washing side hustle in New York to riding along in TR Miller's call center and dispatch room, George shares how ProBook was built in the trenches with contractors, not in a lab.
If you're leading an HVAC, plumbing, electrical, or multi-trade shop and you already track your KPIs, this episode shows how to turn those numbers into smarter scheduling, fewer reschedules, and higher revenue per truck. And if you don't know your booking rate, batting order, and capacity story yet, Chad will challenge you on that too.
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Additional Resources:
- Connect with George on LinkedIn
- Learn more about Probook
- Subscribe to CSTG on YouTube!
- Connect with Chad on LinkedIn
- Chad Peterman | CEO | Author
- Learn more about the Peterman Brothers
- Follow PeopleForward Network on LinkedIn
- Learn more about PeopleForward Network
Key Takeaways:
- Why dispatch is the "hardest problem" and the best starting point for AI in the trades
- How to build batting orders that balance flips, close rates, and real dollars per call
- A simple framework for moving away from rigid time windows without destroying the customer experience
- How to handle reschedules earlier, with less drama and better scripting
- Why tools like ProBook can't fix a business that doesn't already know its numbers