CJI Podcast | #31 | Jeff Reis | My Flight

This week, we are joined by Jeff Reis, CEO at My Flight.

Jeff Reis, a 35-year veteran of business aviation, discusses how AI and automation can be applied in practice to enhance operations and the customer experience, without replacing the human touch that is essential in the industry.

He shares insights on optimising websites for AI-driven search, using AI to improve pricing and availability, and integrating technology seamlessly into business processes.

The conversation covers:

• The evolution of aviation technology and how early innovations laid the groundwork for today's AI applications
• Balancing automation with human expertise in high-touch industries where personal service matters
• Practical AI strategies for improving customer service, pricing optimisation, and operational efficiency
• The importance of subject matter expertise in an AI-driven world—why deep knowledge and credibility still matter
• Preparing for AI-powered disruption in web search and customer interactions through strategic optimisation
• Real-world examples of how data analytics and AI can solve specific business pain points

Thank you, Jeff!