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Business of Tech: Daily 10-Minute IT Services Insights

Business of Tech: Daily 10-Minute IT Services Insights

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In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering 'Why Do We Care?', channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.Copyright 2019-2026 MSP Radio Economía Política y Gobierno
Episodios
  • MSP AI Governance and Platform Risk as Apple, Google, and Pax8 Shift Control

    MSP AI Governance and Platform Risk as Apple, Google, and Pax8 Shift Control
    Jan 15 2026
    Apple has introduced Creator Studio, a subscription-based suite that embeds AI-assisted features directly into familiar productivity and creative tools while maintaining strict control over interfaces and user experience. Alongside this launch, Apple confirmed a multiyear partnership with Google to use Gemini and Google Cloud as foundational AI infrastructure, reportedly involving annual payments of around $1 billion. The approach reinforces Apple’s strategy of treating AI models as interchangeable components while retaining authority at the application layer, shifting responsibility for governance and oversight away from the platform and toward downstream users and advisors.Google, meanwhile, expanded Gemini through a new Personal Intelligence feature that can reason across Gmail, Photos, Search, and YouTube data for consumer accounts. Available initially to paid subscribers and requiring explicit consent, the capability highlights Google’s advantage in contextual data rather than model novelty. By keeping the feature out of Workspace for now, Google appears to be setting user expectations in consumer environments before enterprise deployment, a move that may influence how business users evaluate AI-enabled decision support in the future.Pax8 disclosed a data leak affecting approximately 1,800 MSP partners after an internal spreadsheet was mistakenly shared with a limited number of recipients. While no personally identifiable information was exposed, the data included licensing and commercial details that could be used for competitive intelligence or targeted attacks. The incident coincides with Pax8’s rapid international expansion, new regional offices, and growing reliance by MSPs on its marketplace for procurement and security tooling, including the recent addition of Cork Cyber’s risk intelligence platform.Taken together with renewed attention on AI governance, the Secure by Design initiative, and guidance on when to apply GenAI versus traditional code, the episode underscores a widening gap between automation and authority. Surveys show a majority of IT leaders now prioritize AI governance, reflecting concern over accountability, data flows, and failure handling. For MSPs and IT service providers, these developments reinforce the need to clearly define who has the power to approve, pause, or override AI-driven systems and platform dependencies, as clients increasingly expect service providers to explain and manage outcomes they may not fully control. Four things to know today Apple’s Creator Studio and Google Partnership Show a Strategy Built on Control, Not AI OwnershipAs Gemini Reasons Across Gmail, Search, and YouTube, Google Redefines AI Advantage Around Context Pax8 Data Leak, Rapid Expansion, and Marketplace Growth Expose Risk Shift to MSPsAI Governance, Secure by Design, and GenAI Adoption Reveal a Growing Authority Gap for MSPs This is the Business of Tech. Supported by: https://scalepad.com/dave/ 💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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    19 m
  • AI for MSPs: Skills Obsolescence, Rising Cloud Power Costs, and Vendor Consolidation

    AI for MSPs: Skills Obsolescence, Rising Cloud Power Costs, and Vendor Consolidation
    Jan 14 2026
    This episode examines why growing concern over AI-driven skills obsolescence is less about workforce displacement and more about authority, accountability, and liability for MSPs. As AI systems increasingly triage tickets, remediate issues, and shape outcomes, MSPs are absorbing responsibility for decisions made by tools they did not design and cannot fully audit. The mismatch between AI-driven operations and pre-AI contracts, SLAs, and pricing models creates a widening risk gap that directly threatens margins and client trust. The show then turns to AI infrastructure, focusing on Microsoft’s response to rising power and water costs tied to data center expansion. While public commitments emphasize cost control and community investment, the underlying reality for IT service providers is continued volatility. AI workloads remain energy-intensive and politically sensitive, and those costs are likely to be passed downstream. MSPs that price AI-dependent services on today’s assumptions risk margin erosion when infrastructure costs shift faster than contracts can be updated.Next, the episode explores how workplace AI tools from Anthropic and Slack are moving beyond assistance into shaping finished work. By summarizing conversations, organizing files, and producing artifacts that become the default record, these tools quietly define “what happened.” For MSPs, this pulls them deeper into advisory territory, as AI-generated outputs influence decisions, accountability, and client understanding—often without clear acknowledgment of what context or nuance was lost. Finally, the episode connects a wave of AI-driven acquisitions to a single strategic thread: vendors racing to own not just insight, but action. As platforms consolidate signals across usage, identity, cost, and observability, the pause between insight and execution disappears. For MSPs, the risk is not being replaced outright, but being sidelined as platforms decide faster than humans can intervene. The path forward is not resisting consolidation, but asserting value where judgment, context, and governance still matter.Four things to know today00:00 Report Warns 40 Percent of IT Skills May Become Obsolete as AI Reshapes Work04:42 Microsoft’s AI Data Center Commitments Highlight the Growing Cost and Governance Risks of AI Infrastructure07:16 Anthropic and Slack Expand AI From Assistance to Shaping Finished Work11:00 AI-Driven Acquisitions Show Vendors Consolidating Signals to Move Faster From Insight to Action Supported by: https://cometbackup.com/ 💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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    18 m
  • AI Governance for MSPs as Copilot Control and Platform Automation Expand

    AI Governance for MSPs as Copilot Control and Platform Automation Expand
    Jan 13 2026
    Rising workplace use of artificial intelligence is outpacing organizational governance, according to data from Microsoft and Gallup. Microsoft reports global AI adoption reached 16.3% in 2025, while Gallup finds nearly half of U.S. workers use AI tools at work at least annually. Despite that usage, only a minority of employees report clear employer guidance on AI ownership and purpose, creating accountability gaps that frequently surface during incidents or audits.Additional data underscores uneven adoption and oversight. Microsoft’s AI Economy Institute notes adoption rates in the Global North are nearly double those in the Global South, correlating with earlier infrastructure and policy investment. Within organizations, most AI usage remains occasional rather than daily and is concentrated in knowledge roles, suggesting informal, user-driven deployment rather than standardized programs—conditions that complicate governance for MSP-supported environments.Microsoft’s product moves further elevate the governance issue. The company is testing policies allowing IT administrators to uninstall Copilot on managed devices while simultaneously enforcing Windows and Office end-of-life timelines through 2026 and embedding purchasing directly into Copilot workflows. These changes expand administrative control but also place AI more firmly inside operational and economic decision paths that MSPs help manage.Platform announcements from Acronis, Hexnode, and Google extend automation from assistance to execution, while public comments from Nvidia CEO Jensen Huang and Linux creator Linus Torvalds highlight differing views on AI speed versus discipline. For MSPs and IT service providers, the practical takeaway centers on accountability: as AI systems take actions rather than make suggestions, governance, policy definition, and oversight become explicit services rather than implied responsibilities. Four things to know today 00:00 AI Use Expands at Work, but Employees Say Transparency and Ownership Are Missing04:37 Microsoft Lets IT Uninstall Copilot as Windows and Office End-of-Life Deadlines Near07:38 Acronis Launches Archival Storage as Hexnode and Google Advance Platform-Centric Automation11:07 Jensen Huang Warns Against AI Regulation as Linus Torvalds Limits AI’s Role in Critical Code This is the Business of Tech. Supported by: https://scalepad.com/dave/ 💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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    17 m
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