Building Community and Connection in Senior Housing with Callie Allen-Boone

Welcome to the very first episode of “Heartbeat of Housing.” I’m Michelle Voke, and I couldn’t be more excited to kick off this journey with you.

In this episode, I sit down with Callie Allen-Boone, an extraordinary professional who’s spent over three decades in senior and affordable housing.

Callie Allen-Boone shares her powerful story—from her early days in public housing, to her longtime passion as a service coordinator, to her newest role helping support other service coordinators at AASC.

Together, we dig into what it’s really like to serve hundreds of residents, how to keep your passion alive in the face of burnout, and why teamwork between staff is essential.

We also talk about the wins that keep us going, the tough days that make us stronger, and why sharing knowledge and support is the heartbeat of what we do.

You’ll get to hear our thoughts on the future of service coordination, what it means to advocate for residents truly, and how building community—whether through programs like Ask or simple conversations—can change everything.

Whether you’re in the field or just want a window into the world of affordable housing, I hope you’ll find wisdom, encouragement, and maybe a bit of inspiration in my conversation with Callie Allen-Boone.

Top 3 Takeaways for Housing & Service Coordination Professionals:

Boundaries and Relationships Are Everything: Managing 200+ residents alone, Callie stressed the importance of building trust—not just with residents, but with property managers and maintenance teams who truly are the eyes and ears of the community.

Peer Support Overcomes Isolation: The toughest days come when systems fail to proactively support residents. Callie emphasized how reaching out to fellow service coordinators for answers, resources, or just to commiserate can renew your energy and build resilience.

Start Small with Partnerships: The most impactful programs often start with a simple conversation. Callie’s success with WellCare's “Mind, Body, and Soul” series began at a conference and grew into a transformative experience for residents.

Copyright 2026 American Association of Service Coordinators

https://uppbeat.io/t/pecan-pie/casino-funk

License code: YDKLEHRMWAOORXTJ

https://uppbeat.io/t/matrika/big-switch

License code: 3MWJFNOT5U8N7BXB

https://uppbeat.io/t/albert-behar/puzzle-pieces

License code: ZFIYWOTBBZJNO81U