Bridging the Technician Gap: How Shops Can Adapt to the Industry’s Biggest Disruption

Ford’s CEO says 5,000 technician jobs are sitting open—and that’s just the beginning. In this episode of Ratchet+Wrench Radio, Christine Schaffran talks with Repairify’s Chief Transformation Officer, Keith Crerar, about the skills shortage, the rise of ADAS complexity, and the real-world technology helping shops stay ahead. From AI to change management to technician training, Keith breaks down what shop owners must do now to stay competitive—and safe.