Breaking the Silence: Everyday Lessons from Crisis Negotiation with Danny Kerr

In this episode, Nicky speaks with Danny Kerr, a former police negotiator with 30 years of experience, 18 of those in hostage and crisis negotiation. Danny shares what crisis work taught him about conversations that matter most — especially when suicide is a concern.

They discuss myths that hold people back, including the fear that mentioning suicide puts the idea in someone’s head, and show how direct, honest language can actually open doors. Danny shares a powerful personal story of supporting a family member in crisis through text messages, explaining how matching pace and energy can keep connection alive.

Together, they explore how to create safe spaces, adapt to different communication styles (including neurodiversity), and use everyday negotiation skills to have the hardest conversations. Danny also shares insights from his new venture, which applies behavioural science to organisational challenges.

This conversation isn’t therapy or training — it’s practical lessons from experience. Honest, human tools you can use today to support the people you care about.