Gloria Osardu urges researchers to slow down, understand the business, and partner with intention—sharing why empathy, alignment, and asking the right questions are the foundation for research that matters.

Highlights include:

05:02 – How did your parents shape your worldview and curiosity? 15:22 – Why is success as a research leader about facilitating others? 24:26 – What does “understanding the business” really mean? 30:43 – What does “skin in the game” mean for stakeholders? 45:24 – How has embracing slowness changed your approach to leadership?

===

Who is Gloria Osardu?

Gloria is a Senior Director and Global Head of UX Research, Brand, and Consumer Insights at Yahoo!, where she leads initiatives to deepen Yahoo’s understanding of consumer behaviour, aligning the company’s brand, product, and marketing strategies with these insights.

Before joining Yahoo!, Gloria was Senior Director and Head of UX Research and Insights at Gusto, where she built and led Gusto’s Global Product Experience Research Team, overseeing both research and research operations professionals.

She has also held senior research roles at Amazon Web Services, where she led UX Research Operations and Programs, and at Capital One, where she headed UX Research for their Enterprise AI and ML Platforms.

With extensive commercial experience in customer insights and analytics, Gloria also brings an impressive academic background, holding a PhD in Human-Computer Interaction, a Master of Science in Applied Health Informatics, and a Bachelor of Science in Computer Science.

A committed contributor to our field, Gloria is a long-standing mentor with the Computing Research Association and has been featured in User Weekly, as well as on podcasts like Black Stories and Saving UX.

===

Find Gloria here:

LinkedIn: https://www.linkedin.com/in/gloriaosardu/

======

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Esther Ahn reflects on the twists and turns of her creative journey, shares how critique can unlock better design without breaking spirits, and reveals why embracing the oops is essential for building resilient teams and products.

Highlights include:

12:13 – How do you make sense of your career’s twists and turns? 28:52 – What does a healthy culture of critique look like? 35:24 – What works best when presenting design work to executives? 42:19 – Where is the most tension between business goals and user needs? 01:06:36 – How is the children’s book Beautiful Oops! relevant to your career?

===

Who is Esther Ahn?

Esther is the Director of User Experience for YouTube TV and Primetime Channels on YouTube—a role in which she brings deep expertise in human-centered design and research to enhance the viewing experience across platforms and at scale.

Throughout her career, Esther has pioneered new participatory design methods and conducted global research across the US, Asia, Africa, and Australia.

Before YouTube, she was Director of Digital Health UX at Stanford Health Care and a Creative Director at the world-renowned innovation firm Frog Design.

She’s also worked at two other giants of design—IDEO and Smart Design—where she shaped experiences through multidisciplinary practice.

Esther holds a BA in Architecture from UC Berkeley and a Master’s in Interaction Design from Carnegie Mellon University.

===

Find Esther here:

LinkedIn: https://www.linkedin.com/in/estherahn/

======

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Brendan Jarvis hosts the Show, and you can find him here:

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Meryl Evans shares why accessibility is everyone’s responsibility, how captions can create connection—not just convenience—and why progress over perfection is the mindset that drives lasting inclusion.

Highlights include:

• 11:30 – How did publishing your first video in 2018 change everything?
• 20:28 – Why progress over perfection is essential in accessibility
• 29:06 – How do you carry the responsibility of being an advocate?
• 49:34 – What does it take to build a culture of accessibility?
• 59:15 – Why equitable design matters for dignity and inclusion

======

Who is Meryl Evans?

Meryl is a Certified Professional in Accessibility Core Competencies (CPACC), a sought-after speaker, trainer, and accessibility marketing consultant who has spent over two decades championing inclusive digital experiences.

Named one of LinkedIn’s Top 12 Voices for Accessibility Advocacy, Meryl’s work has been recognised by organisations such as the North Texas Disability Chamber and featured in The Wall Street Journal, MarketingProfs, and The Dallas Morning News.

She’s the author of The Brilliant Outlook Pocketbook and co-author of Adapting to Web Standards: CSS and Ajax for Big Sites, and her speaking credits include TEDx, SXSW, and the American Marketing Association.

Beyond her consulting and speaking, Meryl is a passionate volunteer, contributing to the W3C’s Immersive Captions community group and XR Access, helping ensure emerging technologies are accessible to everyone.

===

Find Meryl here:

LinkedIn: https://www.linkedin.com/in/meryl/ Website: https://meryl.net/ YouTube: https://www.youtube.com/merylkevans/videos X: https://x.com/merylkevans

======

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Brendan Jarvis hosts the Show, and you can find him here:

• Brendan Jarvis on LinkedIn
• The Space InBetween Website

Tammy Everts unpacks why web performance is a fundamental UX issue, how slow websites affect user perceptions and business outcomes, and why designers need to take ownership of performance alongside developers.

Highlights include:

• 02:14 - How did you come to own uber.com?
• 15:27 - What does performance have to do with UX?
• 28:54 - How do you identify the best executive champion for performance?
• 35:24 - Is measuring the business impact of performance as easy as it sounds?
• 46:37 - Why aren’t designers more involved in performance?

======

Who is Tammy Everts?

Tammy is the Chief Experience Officer at SpeedCurve—a platform that enables organisations to unlock the full potential of their web performance.

In her role, Tammy champions the connection between site speed, user experience, and business success, working closely with customers to deepen their understanding of how people use with their websites.

Tammy's career journey also includes senior UX roles at Soasta and Radware, and over two decades of pioneering research involving EEG headsets, facial action coding, and advanced machine learning.

She is the author of “Time is Money: The Business Value of Web Performance” and a sought-after speaker, having shared her expertise at prominent events like Chrome Dev Summit, Smashing Conference, and Beyond Tellerand.

Tammy also co-chairs the annual performance.now() conference in Amsterdam and co-curates WPO Stats, a valuable resource of web performance case studies.

Find Tammy here:

LinkedIn: https://www.linkedin.com/in/tammyeverts/ Website: https://tammyeverts.wordpress.com/ Mastodon: https://webperf.social/@tammy X: https://x.com/tameverts

======

Subscribe to Brave UX

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Brendan Jarvis hosts the Show, and you can find him here:

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• The Space InBetween Website

In this episode of Brave UX, host Brendan Jarvis interviews designer, author, and educator Carla Diana, a leader in human-centered product design and technology. Carla is the D Designer-in-Residence and Head of Program at the Cranbrook Academy of Art and works part-time as the Design Advisor at Diligent Robotics.

Join Carla and Brendan as they explore the future of smart technologies, including Carla’s work on humanizing healthcare robots and her project "Mobility Town," which reimagines public transportation in Detroit. Carla also discusses the challenges of designing relatable robots, societal misconceptions about AI, and the ethical implications of technology. The conversation delves into the roles of designers in shaping how people interact with technology innovations like autonomous systems and social robots, urging a thoughtful consideration of technology’s impact on society.

Highlights include:

• 00:00 - Getting to Know Carla Diana
• 05:31 - The Importance of Critical Engagement
• 12:01 - Mobility Town: Reimagining Transportation in Detroit
• 18:01 - The Social Aspects of Public Transport
• 24:01 - The Narrative Around Robots
• 30:01 - Designing Relatable Robots
• 36:01 - Ethical Implications of Design
• 42:01 - The Role of AI in Robotics
• 48:01 - Autonomous Vehicles and Society's Responsibility
• 55:01 - Reflections on Design Education and Technology

Who is Carla Diana

Carla Diana is a highly influential designer, author, and educator known for her work at the intersection of technology and human-centered product design. She is the founder and designer-in-residence of the Interaction Design Programme at Cranbrook Academy of Art, where she leads an innovative exploration into smart objects, immersive environments, and intelligent systems. Carla also serves as a design advisor at Diligent Robotics, shaping healthcare robots to assist workers better.

Her extensive experience includes roles at Smart Design and Frog Design, where she worked on diverse products, from robots to connected home appliances. Carla authored "Leo, The Maker Prince," the first children’s book about 3D printing, and "My Robot Gets Me," which focused on intuitive design for intelligent technologies. She’s a frequent speaker at prominent events like TEDx SXSW, and her writing has been featured in Fast Company, The New York Times, and Popular Science.

Find Carla Diana Here

• Carla Diana on LinkedIn
• Cranbrook Academy of Art Website
• Diligent Robotics Website

Subscribe to Brave UX

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Brendan Jarvis hosts the Show, and you can find him here:

• Brendan Jarvis on LinkedIn
• The Space InBetween Website

In this episode of Brave UX, Brendan welcomes Kelly Goto, CEO and Founder of gotoresearch and gotomedia. Kelly is a trailblazer in web and UX design with nearly 25 years of experience. She shares her inspiring journey as a fourth-generation Japanese American and discusses her work with major brands like Netflix and Samsung. They delve into the importance of emotional connection in product design, the impact of technology on attention spans, and the evolving methodologies in research, especially in light of generative AI. Kelly also reflects on cultural lessons and the significance of continuous learning in design. Don't miss this insightful conversation packed with valuable perspectives on UX and the intersection of culture and innovation!

Highlights include:

• 00:00 - Introduction
• 05:30 - Cultural Identity and Heritage
• 12:00 - Emotional Connection in Product Design
• 18:45 - Generational Technology Use in Design
• 25:15 - Insights from Japanese Culture
• 31:30 - The Role of Generative AI in Research
• 37:50 - Evolving Client Attitudes Towards Research
• 43:10 - Continuous Learning in Design
• 49:00 - Diverse Perspectives in UX
• 55:30 - Closing Thoughts and Engagement

Who is Kelly Goto

Kelly is passionate about helping organizations truly understand and empathize with their customers so they can deliver products and services that are genuinely meaningful. After over 20 years on the digital frontier, Kelly knows user experience (UX) better than most. As a design ethnographer, she focuses on uncovering how people integrate products and services into their daily lives — what those experiences mean to people and how to shape that meaning better.

Kelly heads up gotoresearch, the global leader in research-driven strategy and solutions for digital products and connected experiences. The gotoresearch team dives deep into the customer’s world, translating unspoken wants and needs into UX realities. This enables clients such as Samsung, Hyundai, Sony, Target, Verizon, and Pearson Education to relate with customers in new and innovative ways. Her book, Web Redesign 2.0: Workflow That Works, is an industry classic translated into 22 languages.

Find Kelly Goto Here

• Kelly Goto on LinkedIn
• Gotoresearch Website
• Gotomedia Website

Subscribe to Brave UX

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Brendan Jarvis hosts the Show, and you can find him here:

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In this episode of Brave UX, Brendan welcomes Lawton Pybus, Principal and Co-Founder of Drill Bit Labs. Join them as they dive into the evolving landscape of UX amidst recent tech layoffs. Lawton shares insights from his extensive research on UX job markets and discusses the importance of valuing UX in organizations. With a blend of personal anecdotes—including a ‘fun’ story about a venomous snake—this conversation highlights key trends, challenges, and the potential role of AI in UX. Listeners will find valuable advice for navigating their careers and fostering resilience in the UX field. Don’t miss this insightful and entertaining discussion!

Highlights include:

• 00:00 - Introduction
• 02:15 - Job Market Analysis
• 05:45 - Real-Time Tracking of UX Roles
• 10:30 - Lawton’s Personal Journey
• 15:00 - Impact of Recent Layoffs in UX
• 20:40 - The Demand for UX Skills
• 25:15 - The PAIR Framework and AI in UX
• 30:00 - Ethical AI Use in UX Research
• 35:10 - The Importance of Independent Thought
• 40:00 - Closing Thoughts

Who is Lawton Pybus

Lawton is a Principal and Co-founder of Drill Bit Labs. With a background in human factors, he has prior experience leading UX research teams at UserTesting, UserZoom, and MeasuringU and executing research on teams at Charles Schwab and Cabela's. He is the author of many insightful blog posts and regularly speaks at industry conferences like UXPA.

Find Lawton Here

• Lawton Pybus on LinkedIn
• Drill Bit Labs Website

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The Space InBetween Website

Brendan Jarvis delivers an inspiring talk at Design Outlook 2024. He outlines how self-reflection, clarity, and courage can help designers navigate uncertainty and shape a meaningful future.

Highlights include:

• 02:07 - Observations on the current state of design and the rise of AI.
• 06:00 - Story 1: A dystopian AI scenario.
• 12:55 - Story 2: Lessons from Miyamoto Musashi.
• 20:57 - Story 3: A personal story of resilience and gratitude.
• 26:58 - Reflections on adversity and meaning.

======

Who is Brendan Jarvis?

Brendan Jarvis is the managing founder of The Space InBetween, New Zealand’s first world-class UX research and innovation lab. At The Space InBetween, Brendan helps enterprise leaders navigate complexity and achieve internal alignment through a human-centred approach to research and innovation.

Brendan is also the host of Brave UX, an internationally acclaimed podcast that dives deep into the minds of global leaders in UX research, design, and product management. With over 150 episodes and listeners in more than 50 countries, Brave UX has been described as “courageously insightful,” “thought-provoking,” and a must-listen for anyone passionate about improving user experiences.

In addition to his work with The Space InBetween and Brave UX, Brendan is a sought-after speaker and thought leader. His thought-provoking talks challenge designers and product leaders to reflect, adapt, and embrace the opportunities presented by change, including the rise of AI.

Brendan’s mission is to foster a deeper understanding of the human side of design and to inspire a future that is both innovative and impactful.

Find Brendan here:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ X: https://x.com/brendanjarvis

======

Subscribe to Brave UX

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

• Apple Podcast
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Brendan Jarvis hosts the Show, and you can find him here:

• Brendan Jarvis on LinkedIn
• The Space InBetween Website