Boss Better Now with Joe Mull Podcast Por Joe Mull arte de portada

Boss Better Now with Joe Mull

Boss Better Now with Joe Mull

De: Joe Mull
Escúchala gratis

A fun, energizing show for BossHeroes who can use a regular dose of advice, humor, and encouragement.171913 Ciencias Sociales Desarrollo Personal Economía Gestión Gestión y Liderazgo Éxito Personal
Episodios
  • Collective Lift: How Leaders Get Teams To Obsess Over Customer and Team Success with Dan Gingiss

    Collective Lift: How Leaders Get Teams To Obsess Over Customer and Team Success with Dan Gingiss
    Apr 8 2026
    Most companies say the customer comes first. But in meeting rooms across every industry, business decisions get made every day without a single thought about how they will land on the people paying the bills. Dan Gingiss has spent his career asking one question: what would happen if leaders simply kept the customer in the room? In this episode of Boss Better Now, Joe Mull sits down with Dan Gingiss, a customer experience keynote speaker and author who led digital CX teams at Discover, Humana, and McDonald's. Dan traces his path from Domino's delivery driver to Fortune 500 executive and shares what each step taught him about the irreversible link between how leaders treat their people and how those people treat customers. Dan unpacks why customer experience is not a department but a company-wide discipline, how a manager can build trust with a new team before anyone has earned it, and what he calls "collective lift," the undervalued skill of raising the performance of everyone around you. He also challenges one of the most reflexive assumptions in leadership: that your best individual performer is your best candidate for management. In this episode, you'll learn: 🔹 Why making any business decision with the customer in mind leads to a better outcome, 100 times out of 100. 🔹 What delivering a pizza to Michael Jordan taught Dan about human dignity as a foundational leadership principle. 🔹 What "collective lift" means, and why the employee who makes your whole team better is more valuable than the one who outperforms everyone individually. 🔹 Why the relationship between employee experience and customer experience should be written with an infinity sign, not an equal sign. 🔹 How to start a new leadership role by giving your team full trust on day one, before anyone has done a thing to earn it. To subscribe to Joe Mull’s BossBetter Email newsletter, visit https://BossBetterNow.com For more info on working with Joe Mull, visit https://joemull.com For more info on Boss Hero School, visit https://bossheroschool.com To email the podcast, use bossbetternow@gmail.com #leadership #management #toxicworkculture #teambuilding #workplaceculture #conflictmanagement #employeeengagement #motivation Joe Mull is on a mission to help leaders and business owners create the conditions where commitment takes root—and the entire workplace thrives. A dynamic and deeply relatable speaker, Joe combines compelling research, magnetic storytelling, and practical strategies to show exactly how to cultivate loyalty, ignite effort, and build people-first workplaces where both performance and morale flourish. His message is clear: when commitment is activated, engagement rises, teams gel, retention improves, and business outcomes soar. Joe is the founder of Boss Hero School™ and the creator of the acclaimed Employalty™ framework, a roadmap for creating thriving workplaces in a new era of work. He’s the author of three books, including Employalty, named a top business book of the year by Publisher’s Weekly, and his popular podcast, Boss Better Now, ranks in the top 1% of management shows globally. A former head of learning and development at one of the largest healthcare systems in the U.S., Joe has spent nearly two decades equipping leaders—from Fortune 500 companies like State Farm, Siemens, and Choice Hotels to hospitals, agencies, and small firms—with the tools to lead better, inspire commitment, and build more humane workplace cultures. His insights have been featured in The Wall Street Journal, Forbes, Harvard Business Review, and more. In 2025, Joe was inducted into the Professional Speakers Hall of Fame (CPAE). This is the speaking profession’s highest honor, a distinction granted to less than 1% of professional speakers worldwide. It’s awarded to speakers who demonstrate exceptional talent, integrity, and influence in the speaking profession For more information visit joemull.com. Timestamps: 0:00 Episode Preview 0:31 Welcome Dan Gingiss 3:22 Delivering Pizza to Michael Jordan 5:00 Early Jobs and Becoming the “Cruise Director” at Work 6:15 First-Time Manager Lessons 10:00 Leading With Trust From Day One 13:23 The Career Pivot Into Digital Customer Experience 15:00 Discovering the Power of Small CX Changes 20:00 Happy Employees, Happy Customers 22:55 "How Does This Impact Our Customers?” 25:00 Become a Customer of Your Own Company 27:16 People Leadership as a Superpower 30:00 Defining and Measuring Collective Lift 33:32 Why the Best Salesperson Shouldn’t Always Be the Manager 34:25 The Most Absurd Workplace Rule 35:00 The One Phrase That Should Be Banned Forever 35:18 Career Advice That Still Matters 36:28 Closing Thoughts
    Más Menos
    38 m
  • How to Keep Leadership Grounded and Connected to Teams with Sondra Davis

    How to Keep Leadership Grounded and Connected to Teams with Sondra Davis
    Mar 25 2026
    Leaders often complain about new employees or feel overwhelmed by constant change and employee feedback. But what if the key to retention and engagement is simply changing how we view our team's lives outside of work? In this episode of Boss Better Now, Joe Mull sits down with Sandra Davis, Chief Human Resources Officer for North Mississippi Health Services (NMHS). Sandra shares her incredible insights on sustaining high employee engagement and why she reads thousands of employee survey comments to stay connected to the frontline of the largest non-metropolitan rural hospital system in the U.S.. Sandra shares her journey from working in an assisted living facility as a teenager to leading HR at the highest levels. She breaks down why leaders need to banish generational stereotypes, how to keep your team grounded in their purpose, and practical routines for staying connected with the people doing the work. In this episode, you'll learn: 🔹 Why you should ban the phrase "this younger generation" from your workplace vocabulary. 🔹 How reading up to 6,000 employee survey comments keeps leadership grounded. 🔹 Why work is just a small intersection in an employee's life—and why employers should be grateful they choose to be there. 🔹 Practical habits to stay connected with frontline teams, including 90-day virtual check-ins with new hires. To subscribe to Joe Mull’s BossBetter Email newsletter, visit https://BossBetterNow.com For more info on working with Joe Mull, visit https://joemull.com For more info on Boss Hero School, visit https://bossheroschool.com To email the podcast, use bossbetternow@gmail.com #leadership #management #toxicworkculture #teambuilding #workplaceculture #conflictmanagement #employeeengagement #motivation Joe Mull is on a mission to help leaders and business owners create the conditions where commitment takes root—and the entire workplace thrives. A dynamic and deeply relatable speaker, Joe combines compelling research, magnetic storytelling, and practical strategies to show exactly how to cultivate loyalty, ignite effort, and build people-first workplaces where both performance and morale flourish. His message is clear: when commitment is activated, engagement rises, teams gel, retention improves, and business outcomes soar. Joe is the founder of Boss Hero School™ and the creator of the acclaimed Employalty™ framework, a roadmap for creating thriving workplaces in a new era of work. He’s the author of three books, including Employalty, named a top business book of the year by Publisher’s Weekly, and his popular podcast, Boss Better Now, ranks in the top 1% of management shows globally. A former head of learning and development at one of the largest healthcare systems in the U.S., Joe has spent nearly two decades equipping leaders—from Fortune 500 companies like State Farm, Siemens, and Choice Hotels to hospitals, agencies, and small firms—with the tools to lead better, inspire commitment, and build more humane workplace cultures. His insights have been featured in The Wall Street Journal, Forbes, Harvard Business Review, and more. In 2025, Joe was inducted into the Professional Speakers Hall of Fame (CPAE). This is the speaking profession’s highest honor, a distinction granted to less than 1% of professional speakers worldwide. It’s awarded to speakers who demonstrate exceptional talent, integrity, and influence in the speaking profession For more information visit joemull.com. Timestamps: 0:00 - Introduction 1:20 - Finding Meaning in a First Job at an Assisted Living Facility 3:12 - Building Trust and Connection with the Older Generation 5:18 - The Lasting Impact of Early Career Service Roles 6:16 - From Frontline Care to the Executive HR Suite 7:55 - The Secret to Sustaining Award-Winning Employee Engagement 10:00 - Optimizing an Already Great Culture 13:02 - Bridging the Gap Between Executives and the Frontline 15:54 - Reading Employee Survey Comments to Understand "Hassle Factors" 18:43 - Best vs. Worst Bosses 21:31 - The Devastating Impact of a Leader Without Integrity 24:22 - The Best Career Advice Sandra Ever Received 24:50 - The One Workplace Phrase Leaders Need to Ban Forever 29:30 - Why We Need to Stop Complaining About "This Younger Generation" 30:00 - Remembering Your Purpose When Work Gets Hard 32:11 - The Biweekly Ritual That Reconnects Executives to Their "Why" 35:00 - Unpacking the Virtual 90-Day New Hire Check-In 40:00 - Becoming a Change-Adaptive Leader 44:20 - Embracing Ambiguity and the "Next Normal" 45:06 - Closing Thoughts
    Más Menos
    46 m
  • How to Stop Assuming the Worst About People with Dallin Cooper

    How to Stop Assuming the Worst About People with Dallin Cooper
    Mar 11 2026
    We all make snap judgments about people — coworkers, bosses, even strangers. But what if those assumptions are dead wrong? In this episode of Boss Better Now, Joe Mull sits down with Dallin Cooper, a collaboration expert who learned a life-changing lesson while living in China: the people you disagree with might not be crazy. They might just see the world differently than you. Dallin shares his journey from Pizza Hut team member to leadership speaker, and breaks down how challenging our assumptions about others can transform team dynamics, reduce conflict, and make you a better leader. In this episode, you'll learn: 🔹 Why your brain defaults to assuming the worst about people 🔹 The "They Might Not Be Crazy" framework for understanding different perspectives 🔹 How living in China completely rewired Dallin's view of collaboration 🔹 Practical steps to stop misjudging your coworkers and team members To subscribe to Joe Mull’s BossBetter Email newsletter, visit https://BossBetterNow.com For more info on working with Joe Mull, visit https://joemull.com For more info on Boss Hero School, visit https://bossheroschool.com To email the podcast, use bossbetternow@gmail.com #leadership #management #toxicworkculture #teambuilding #workplaceculture #conflictmanagement #employeeengagement #motivation Joe Mull is on a mission to help leaders and business owners create the conditions where commitment takes root—and the entire workplace thrives. A dynamic and deeply relatable speaker, Joe combines compelling research, magnetic storytelling, and practical strategies to show exactly how to cultivate loyalty, ignite effort, and build people-first workplaces where both performance and morale flourish. His message is clear: when commitment is activated, engagement rises, teams gel, retention improves, and business outcomes soar. Joe is the founder of Boss Hero School™ and the creator of the acclaimed Employalty™ framework, a roadmap for creating thriving workplaces in a new era of work. He’s the author of three books, including Employalty, named a top business book of the year by Publisher’s Weekly, and his popular podcast, Boss Better Now, ranks in the top 1% of management shows globally. A former head of learning and development at one of the largest healthcare systems in the U.S., Joe has spent nearly two decades equipping leaders—from Fortune 500 companies like State Farm, Siemens, and Choice Hotels to hospitals, agencies, and small firms—with the tools to lead better, inspire commitment, and build more humane workplace cultures. His insights have been featured in The Wall Street Journal, Forbes, Harvard Business Review, and more. In 2025, Joe was inducted into the Professional Speakers Hall of Fame (CPAE). This is the speaking profession’s highest honor, a distinction granted to less than 1% of professional speakers worldwide. It’s awarded to speakers who demonstrate exceptional talent, integrity, and influence in the speaking profession For more information visit joemull.com.
    Más Menos
    47 m
Todavía no hay opiniones