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Backed by thirty years of social science research, Crucial Conversations skills represent the standard in effective communication and the marker of high-performance individuals and organizations everywhere.

Whenever you’re not getting the results you want, it’s likely an important conversation either hasn’t happened or hasn’t been handled well. In fact, success is largely determined by how quickly, directly, and effectively we speak up when it matters most.

Joseph Grenny is a four-time New York Times bestselling author, dynamic keynote speaker, and leading social scientist for business performance. Over the past thirty years, Joseph has delivered engaging keynotes at major conferences including the HSM World Business Forum at Radio City Music Hall. Joseph’s work has been translated into 28 languages, is available in 36 countries, and has generated results for 300 of the Fortune 500.

Highlights:
0:00 - Intro
2:31 - Crucial Conversations disproportionally impact everything
7:49 - Truth drives improvement
8:58 - How most people handle crucial conversations
10:54 - Can you be honest & keep friends?
14:11 - A new paradigm: The Pit vs. Staircase
17:23 - How the book is organized
20:01 - Overview of the 7 key principles
31:14 - How this work has impacted Joseph
33:05 - Practical action step to improve crucial conversations
35:22 - What is success and how can I be successful?

If you are interested in learning more about Crucial Conversations you can visit: https://www.vitalsmarts.com/crucial-conversations-training/

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