In this Spotlight episode, I sit down with Viktoriya Seredyuk for a wide-open conversation about moving teams from “busy” to better. We get practical, no tool tours, no jargon, just the real moments where work either flows or frays. You’ll hear how Viktoriya approaches SharePoint access and her thoughts about what really matters to people.

If you care about turning technology spend into outcomes people can feel on Monday morning, this one’s for you.

In this episode I pull the season together into one simple map you can carry all week: Trigger → Shared Space → Short Ritual → Decision → Trace. I walk through each link in plain English and show how it looks in Microsoft Loop so you can see the flow in a real workspace without a long product tour. We start by naming the moment work begins, give the work a clear home, add tiny rituals that keep it aligned, make decisions visible in the page, and leave a trace you can point to in seconds. Along the way I share a quick Loop scenario, a story about a team that stopped wandering once the path was clear, and a few practical phrases that make the habits stick. If you want software spend to show up as outcomes people can feel on Monday, this model will help you get there.

In this episode, I reframe “pushback” as useful data. When a new workflow feels hard, it isn’t your team failing, it’s your design sending up a flare. I walk through the real-world signs of friction (“can’t find the space,” “link didn’t work,” “who approves?”) and show how to fix the path before adding more training. You’ll hear my three calm questions, where does the work live, when does it snag, who owns the next step, and how small tweaks (renaming and pinning a Start Here doc, setting friendlier link defaults, adding a one-line decision header) make the right move the easy move. I also share the quick “hallway test,” two brief stories, and where my Microsoft 365 Companion Series pages, Olympus Academy micro-lessons, and short YouTube clips fit as tiny, just-in-time skill boosts... after the design is right.