Beyond the Feature Episode 08 - Friction is a Signal, Not a Failure

In this episode, I reframe “pushback” as useful data. When a new workflow feels hard, it isn’t your team failing, it’s your design sending up a flare. I walk through the real-world signs of friction (“can’t find the space,” “link didn’t work,” “who approves?”) and show how to fix the path before adding more training. You’ll hear my three calm questions, where does the work live, when does it snag, who owns the next step, and how small tweaks (renaming and pinning a Start Here doc, setting friendlier link defaults, adding a one-line decision header) make the right move the easy move. I also share the quick “hallway test,” two brief stories, and where my Microsoft 365 Companion Series pages, Olympus Academy micro-lessons, and short YouTube clips fit as tiny, just-in-time skill boosts... after the design is right.