Beyond Billing: Culture, Compassion, and Coaching with Davia Ward
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Beyond Billing: Culture, Compassion, and Coaching with Davia Ward
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In this episode of Leaders in Medical Billing, Chanie Gluck welcomes Davia Award, founder of Healthcare Partners Consulting & Billing (HPC), to share her extraordinary journey from a small-town biller to a national force in mental health RCM. With over 37 years in the industry, Davia is reshaping how billing companies operate—through empathy-driven leadership, building AI-powered tools like ClaimBuddy, and a bold mission to empower 100 women across the U.S. by 2027.
From tackling credentialing and coaching providers to developing bots for SOPs, Davia shows how holistic, tech-forward, and core values-centered leadership can change lives—and the future of medical billing. She also shares how she motivates her team to embrace AI and technology.
Learn more about HPC: https://hpcbilling.com/
Sponsored by 4D Global, empowering medical billing companies through offshore staffing and technology.