Beyond Automation: How HR Balances Speed, Trust, and the Human Touch

In this episode of the Future Proof HR podcast, Thomas Kunjappu sits down with Camille Wright, Director of Human Resources at American Health Marketplace, a fully remote health insurance marketing agency navigating hypergrowth and heavy seasonality. Camille leads HR transformation across a distributed workforce while driving one of the boldest AI adoptions in HR. Introducing automation that accelerates hiring, strengthens compliance, and enhances the employee experience.

Camille shares what it really takes to lead through AI transformation while keeping HR’s human core intact. From reimagining recruiting with instant, AI-led interviews to retraining teams for strategic work, she’s proving that automation doesn’t replace connection, it can amplify it when built with care. Her perspective offers a practical roadmap for HR leaders balancing pressure to move fast with the need to protect trust, fairness, and belonging.

Topics Discussed:

• How AI recruiting eliminates bottlenecks while preserving compliance and fairness.
• Reframing HR’s role from transactional to strategic in an AI-first organization.
• Upskilling and repurposing HR teams to focus on coaching and leadership.
• Balancing innovation speed with sustainability and bias testing.
• The evolving definition of “human connection” in HR’s digital future.
• Lessons from introducing AI-driven onboarding and performance coaching.
• What “AI-ready HR” looks like when built on trust, not just technology.

If you’ve ever wondered how to embrace AI without losing what makes HR human, this conversation with Camille Wright is your blueprint for balancing speed, strategy, and heart.

Additional Resources:

• Cleary’s AI-powered HR Chatbot
• Future Proof HR Community
• Connect with Camille Wright on LinkedIn