Behind the Mic: Our Background and Partnership + Return Process Survey

In this premiere episode, you will meet the hosts of The Warehouse Insider, Cliff Hardesty from Bar Code Depot and Jeremy Hess from BullsEye Computing.

They share their entrepreneurial journeys and how a shared focus on customer care brought them together. Learn about their goal to help warehouse professionals through the insights gained over decades in the industry.

Discover challenges in returns management like damage in transit and human errors. Learn how implementing good strategies for optimizing processes are essential before investing in new technologies. Walk away with real-world advice on visibility, communication and customized solutions.

Timestamps:
00:00 Intro
00:37 Meet Cliff Hardesty from Bar Code Depot
05:49 Meet Jeremy Hess from BullsEye Computing
08:48 Shared values: Caring about the customer
10:39 Being a problem solver for your customer
13:03 The reason for starting a podcast
14:20 The Blue Star survey and the challenges of the return process
18:50 Technology utilization – RFID and barcodes
21:32 Software can’t replace a bad business process
24:06 The importance of communication in the return process
25:57 Return process challenges in the industry