Behind the Counter Podcast Por Ken Collins arte de portada

Behind the Counter

Behind the Counter

De: Ken Collins
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Behind the Counter - Business Stories from the Four Corners:

Real Businesses. Real Conversations. Right Here in Our Community.
Every week, I sit down with local business owners to hear the real stories behind their work — the highs, the lows, and everything in between. Whether they run a bakery, a repair shop, or a creative studio, each of them has something powerful to share.

This is more than a podcast — it’s a celebration of the hustle, heart, and humanity that keep the Four Corners thriving.

© 2026 Behind the Counter
Economía Gestión Gestión y Liderazgo
Episodios
  • How A 23-Year-Old Built Blooming Ember Massage Into A Calming Local Haven
    Feb 9 2026

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    A quiet studio, a steady hand, and a young owner who chose peace over perfection—this is the story of Blooming Ember Massage through the eyes of its founder, Callie Frost. She walked away from nursing, learned the craft of touch, and turned a backyard “shed” into a three-room sanctuary that clients now seek out for its calm. What began as a leap of faith became a blueprint for sustainable small business: start, listen, refine, and let word of mouth do the heavy lifting.

    We get into the decisions that mattered: saying yes before everything was polished, then taming the chaos with better bookkeeping and licensing. Callie shares how authenticity outperformed social media, why she treats feedback as a gift, and how she balances modalities—deep tissue, cupping, and lymphatic drainage—to protect her body while improving outcomes. The conversation opens up around boundaries and energy too. From weekend work to daily routines, she now measures success by consistency, low stress, and a client experience that ends in relief and that floaty “massage drunk” glow.

    Community plays a starring role. An expo booth with her massage school sparked dozens of loyal clients, and regular trades with seasoned therapists became the best continuing education. We also explore the heart inside the brand: Blooming Ember nods to Callie’s resilience as a burn survivor and her belief that healing can grow from hard heat. If you’re curious about building a service business that lasts—one rooted in presence, clear communication, and smart systems—you’ll find practical takeaways and inspiration in equal measure.

    Want more stories like this? Follow the show, share this episode with a friend who needs it, and leave a quick review to help others discover the pod.

    Be sure to follow or subscribe! And, if you're a local business owner who'd like to be featured - or know someone whose story should be told - get in touch at Ken@StrategicHorizonsConsulting.com

    This show is brought to you by Strategic Horizons Consulting (a division of Ken Collins Marketing).

    Support the show

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    53 m
  • A Cancer Diagnosis Paused Her Career, So She Grew A Flower Farm That Healed Her And Her Community
    Feb 2 2026

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    A quiet field can feel like a heartbeat when life gets loud. That’s the energy Heather Martinez brings to Desert Bunny Blooms—a flower farm born from a job loss, tempered by a cancer battle, and sustained by a deep love for soil, seasons, and community. We unpack how a scrappy COVID experiment turned into a steady practice of patience and discovery, where each bed taught new lessons about microclimates, irrigation, and the wildlife that refuses to read the plant tags.

    Heather shares how chemo shifted her pace but didn’t drown her purpose, and why tending seedlings became a lifeline. We get practical about the gritty parts—deer fences, prairie dog deterrents, weeds that never quit, and irrigation mishaps that teach more than any manual. She explains why collaboration beats competition in a small market, how “cooperation” with other growers fills orders and expands variety, and what it means to deliver flowers yourself and see a room lift as the bouquet arrives.

    We also explore the art of inclusive florals—palettes that feel bold, textured, and not boxed in by gender stereotypes—and how to guide customers toward seasonal options that fit the story and the climate. If you’ve ever wondered how to balance a demanding day job with dawn harvests, or how to redefine success when a late frost wipes out your best crop, Heather’s mindset will meet you where you are: start with what you have, learn fast, and let the seasons teach you. Ready to rethink growth as resilience and joy? Tap play, then subscribe, share with a friend who needs a nudge to start, and leave a review with the flower that makes you smile most.

    Be sure to follow or subscribe! And, if you're a local business owner who'd like to be featured - or know someone whose story should be told - get in touch at Ken@StrategicHorizonsConsulting.com

    This show is brought to you by Strategic Horizons Consulting (a division of Ken Collins Marketing).

    Support the show

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    31 m
  • From Farmers Market To Global Orders
    Jan 26 2026

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    What does it take to turn a weekend candle hobby into a fast-growing brand that ships across the country and overseas? We sit down with Josh Velasquez, founder of Dark Wick Candle Co, to unpack the leap from farmers markets to wholesale orders, the messy middle of supply snafus, and the surprising truth that men might love candles more than you think. Josh shares how he built a masculine, place-driven brand rooted in Farmington’s identity and why scent is the most powerful way to make a place unforgettable.

    We dig into the craft and the science: how wax type, wick size, vessel shape, dye, and fragrance load interact to create a safe, consistent burn and a strong hot throw. Josh opens up about building a bench-top “lab,” blending base, heart, and top notes, and testing until the melt pool and performance are right. From candles to wax melts, diffuser oils, room sprays, and early perfume work, he shows how product lines can evolve when you listen to real customer data instead of ego. Along the way, we talk about marketing as an introvert’s superpower, balancing inventory with awareness, and the discipline it takes to say no to cheap shortcuts.

    Community is the backbone of Dark Wick’s momentum, and Josh treats every share, critique, and sourcing tip as support. That mindset helped him weather wrong-size wicks, learn import rules for an Australian order, and set a vision for longevity: a brand that serves people, not just shelves. If you’re building a product company, you’ll hear practical strategies for data-driven decisions, resilient operations, and scaling without losing your soul.

    If this conversation sparked ideas, follow, subscribe, and leave a review. Share the episode with a friend who loves great scent or great brand-building, and tell us the fragrance you’d design for your hometown.

    Be sure to follow or subscribe! And, if you're a local business owner who'd like to be featured - or know someone whose story should be told - get in touch at Ken@StrategicHorizonsConsulting.com

    This show is brought to you by Strategic Horizons Consulting (a division of Ken Collins Marketing).

    Support the show

    Más Menos
    47 m
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