Behind the Counter Podcast Por Ken Collins arte de portada

Behind the Counter

Behind the Counter

De: Ken Collins
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Behind the Counter - Business Stories from the Four Corners:

Real Businesses. Real Conversations. Right Here in Our Community.
Every week, I sit down with local business owners to hear the real stories behind their work — the highs, the lows, and everything in between. Whether they run a bakery, a repair shop, or a creative studio, each of them has something powerful to share.

This is more than a podcast — it’s a celebration of the hustle, heart, and humanity that keep the Four Corners thriving.

© 2025 Behind the Counter
Economía Gestión Gestión y Liderazgo
Episodios
  • Chocolate, Magic, And A Cottage Factory
    Dec 8 2025

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    A cottage at the edge of a national park. A clock that dispenses chocolate. A host who can pivot from crystal structures in tempering to a groan-worthy deer joke in one beat. Meet Bryan Davis of Dotty Wampus Magical Chocolate Factory, where culinary craft collides with whimsical theater and visitors leave with a story worth retelling.

    We dig into how a two-person team built an immersive experience without the baggage of big-company overhead. Bryan explains why he and Joanne chose Montezuma County, Colorado—one of the rare places where creative builds don’t drown in permits—so they could ship fast, prototype freely, and keep their hands on every part of the guest journey. From distilling patents and Vegas-scale shows to bonbons and animatronics, his path is a masterclass in multidisciplinary entrepreneurship.

    If you care about experiential marketing, brand storytelling, and small business growth, this conversation delivers field-tested insights. You’ll hear how they tailor tours for kids and serious foodies, use tiny design details to shift reality (yes, even the bathroom is part of the show), and manage unglamorous logistics like sourcing from top chocolate co-ops without breaking the magic. We also explore the creative calculus behind growth: a bigger kitchen only makes sense if it adds to the narrative—perhaps via a cheeky submarine ride to an “underwater” production room.

    Expect practical takeaways on staying small to move fast, choosing the right constraints, and building recurring delight so locals bring their families back year after year. Plus, exploding bonbons featuring pear blossom honey, animated paintings that react to guests, and why understanding the “why” beats any checklist.

    Enjoy the episode, share it with someone who loves immersive experiences, and leave a review to tell us which moment you’d steal for your dream venue.

    Be sure to follow or subscribe! And, if you're a local business owner who'd like to be featured - or know someone whose story should be told - get in touch at Ken@StrategicHorizonsConsulting.com

    This show is brought to you by Strategic Horizons Consulting (a division of Ken Collins Marketing).

    Support the show

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    1 h y 4 m
  • We Put The “Art” In “Party” And The “Roll” In Cinnamon
    Dec 1 2025

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    Step inside a 10,000-square-foot creative hub where the scent of fresh cinnamon rolls mingles with oil paint and coffee, and a century-old lumberyard has a second life as Farmington’s favorite gathering place. We sit with owner Tara Taylor to trace how a mother-daughter idea became Artifacts 302, a living room for the city where knitting circles, plein air painters, book clubs, and gamers share space—and where emerging artists get their first real shot.

    Tara pulls back the curtain on the real work of running a hybrid gallery and café. She talks about the early missteps, the moment hiring an accountant changed everything, and the day she let go of the pastry bench and hired a baker so she could actually run the business. We dig into the toughest challenge—reaching locals in a noisy digital world—and why human touch points, open-call themed shows, and welcoming events outperform algorithms. If you’re building a small business, you’ll appreciate her no-fluff systems: recipe cost controls, team-first culture, teen-to-confident-barista training, and the patience to grow margins without losing soul.

    There’s vision here, too. Tara shares plans to revive the old yard into a garden courtyard for outdoor weddings, plein air sessions, and live music that flows naturally into the indoor gallery. She’s steering the next chapter back to art—spotlighting up-and-coming local creators, hosting shows that lower barriers to entry, and making the gallery as dynamic as the espresso bar. It’s a grounded, generous roadmap for anyone who wants to turn a beloved space into a lasting community asset.

    If this story resonates, follow and share the show, leave a quick review, and send this episode to a friend who believes small businesses make cities feel like home.

    Be sure to follow or subscribe! And, if you're a local business owner who'd like to be featured - or know someone whose story should be told - get in touch at Ken@StrategicHorizonsConsulting.com

    This show is brought to you by Strategic Horizons Consulting (a division of Ken Collins Marketing).

    Support the show

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    52 m
  • Gratitude, Grit, And Year-End Sales Momentum
    Nov 17 2025

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    A short break can be a powerful reset, and this Thanksgiving we’re using the pause to sharpen focus, build momentum, and double down on what works. Ken Collins opens up about why gratitude is more than a seasonal mood; it’s a daily operating system that rewires how you lead and sell. From the religious and spiritual frames to the brain science behind strengthened neural pathways, you’ll hear how a grateful mindset helps you notice opportunities, build stronger relationships, and steer your business through the holiday rush with clarity.

    We also unpack the show’s early access rhythm—episodes release on podcast platforms a full week before the blog recap goes live at Strategic Horizons Consulting—so you can catch stories and tactics sooner when they matter most. Ken shares a concise “holiday panic mode” sales plan for owners who feel late to the party, focusing on quick wins, proven channels, and simple offers that move the needle without adding chaos. The throughline is practical: amplify what already works, communicate clearly, and use the goodwill you’ve earned to finish the year strong.

    Community is the multiplier here. Ken offers heartfelt thanks to clients, guests, and listeners, then urges owners to support each other with sincere reviews, local purchases, and shared wins. If you want to tell your story on the show—or just grab a no-pressure chat about your business—Ken’s door is open. Take the breath, set your intentions, and meet us back on December 1 for a fresh conversation with a new guest. Subscribe for early access, share this with a fellow owner who needs a nudge, and leave a review to help more local stories reach the people who need them most.

    Be sure to follow or subscribe! And, if you're a local business owner who'd like to be featured - or know someone whose story should be told - get in touch at Ken@StrategicHorizonsConsulting.com

    This show is brought to you by Strategic Horizons Consulting (a division of Ken Collins Marketing).

    Support the show

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    21 m
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