In this episode, Dr. Christopher Thomas, Vice President and Chief Quality Officer at Franciscan Missionaries of Our Lady Health System, shares how his team dramatically reduced sepsis mortality through novel diagnostics, frontline staff engagement, and a patient-centered, data-driven triage model. He highlights the critical role of innovation, collaboration, and continuous improvement in transforming sepsis care across the system.

In this episode, Renee Rafferty and Sabrina Schalley of Children’s Nebraska discuss their innovative Caring Contacts program, a handwritten card initiative that has supported over 1,200 pediatric patients and achieved zero deaths by suicide. They share insights into its origins, emotional impact, and expansion across behavioral health services, along with a preview of their upcoming Behavioral Health and Wellness Center opening in 2026.

This episode features Ashley Hunsucker and Jan Capps of Connexall as they explore how to transform clinical data into actionable insights. They discuss bridging the gap between technology and bedside care, the power of clinician-IT collaboration, and strategies for continuous improvement in healthcare workflows.

This episode is sponsored by Connexall.

In this episode, Dr. Katherine A. Hinderer, Senior Nurse Scientist at Connecticut Children’s, shares insights into the development of the Emergency Behavioral Health Assessment Tool and its impact on pediatric mental health care. She discusses how evidence-based nursing practices are improving outcomes, reducing restraint use, and supporting frontline teams in addressing the growing mental health needs of children.

This episode features Lou Fragoso, President and CEO of Manning Family Children’s in New Orleans, as he shares how his journey to complete the Leadville Trail 100 ultramarathon has become a powerful tribute to the resilience of his patients. Lou dedicates each mile of the 100-mile race to a child treated at the hospital, using their stories of perseverance as inspiration to never give up.

This episode features Stephanie Mercado, CEO at the National Association for Healthcare Quality. Stephanie shares how healthcare organizations can scale quality and safety efforts, align their workforce for greater impact, and drive measurable ROI through the Workforce Accelerator Program and the findings of the (ROI-Q) report.

This episode is sponsored by the National Association for Healthcare Quality.

This episode features Dr. Frederick L. Greene, Emeritus Chair of Surgery at Carolinas Medical Center and Medical Director of Cancer Data Services at Atrium Health-Levine Cancer Institute. Dr. Greene shares insights on improving cancer registries, the evolution of surgical oncology, and the future impact of robotics and AI on healthcare.

This episode features Dr. Matthew Potts, Neurosurgeon at Northwestern Medicine, discussing normal pressure hydrocephalus in light of increased public awareness following Billy Joel’s diagnosis. Dr. Potts explains key symptoms, the diagnostic process, and treatment options that can significantly improve patient outcomes when identified early.