Episodios

  • B2B Agency Trends: Evolve Now and Fix Client Pain Points
    Oct 14 2025

    In this episode of B2B No Bull, hosts Liz and Mark Brohan sit down with Mark Schneider, Founder and CEO of RSW/US, to unpack the evolution of B2B marketing agencies—and the growing pains that come with it. Schneider, a veteran in agency business development and client matchmaking, gets candid about why many agencies still struggle with differentiation and positioning.

    They discuss the ongoing identity crisis of “full-service” agencies, the importance of owning a niche, and why marketers are tired of hearing agencies talk only about themselves. The conversation dives into how agencies can lead clients through digital transformation and AI adoption, build thought leadership that adds real value, and focus on strategic partnerships instead of trying to be everything to everyone.

    From staying ahead of the tech curve to proving ROI, Schneider emphasizes that agencies must evolve—or risk being left behind. As Liz puts it, “If your homepage could be copy-pasted onto 50 other agency sites—you don’t have a position.”

    Resources Mentioned

    1. RSW/US Agency New Business Blog
    2. The Motion Agency
    3. EMBAS Consulting

    🔥 Highlight Quotes

    1. “If your homepage could fit 50 other agencies—you don’t have a position.” – Liz Brohan
    2. “Agencies that talk less about themselves and more about client challenges win the day.” – Mark Schneider
    3. “AI won’t replace agencies—but agencies that ignore AI will replace themselves.” – Mark Schneider

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    33 m
  • Selling Into the Boss: Why We Are Not Successful at It
    Sep 30 2025

    In this lively episode of B2B No Bull, hosts Liz and Mark Brohan dig into one of the toughest challenges B2B marketers face: selling ideas into their own organizations. Why is it so difficult to get the boss—and sometimes even sales teams—to buy in? To help unravel the problem, they welcome Cyndi Greenglass, President of Livingston Consulting Strategies, adjunct instructor at West Virginia University, and co-host of Marketing Horizons.

    Cyndi brings a wealth of experience to the conversation, showing why marketers often fail at the very thing they’re supposed to be good at—communication. She challenges listeners to stop hiding behind acronyms, learn the language of business, and build relationships with finance leaders to understand what really drives the company. From finding unexpected insights in retention metrics to learning how to present data without “puking numbers,” Cyndi provides clear, practical advice for becoming a trusted voice at the leadership table.

    The group also explores the generational shift in B2B buying, the rise of “answer marketing,” and why self-service expectations are reshaping the customer experience. This no-nonsense conversation will leave you with fresh ideas—and maybe even some homework.

    Resource Links

    1. Livingston Consulting Strategies
    2. Marketing Horizons Podcast
    3. Honor Flight Chicago

    Highlight Quotes

    1. “Marketers fail at internal communication because we don’t speak the language of business. Start by learning what drives your CFO.”
    2. “Don’t puke your data—interpret it. Insight, not numbers, gets you a seat at the table.”
    3. “Retention isn’t boring—it’s financial impact. Losing just 10% of customers can sink the business.”
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    31 m
  • From Mad Men to Modern Men: Rescuing B2B from the Dustbin of Marketing History
    Sep 16 2025

    From Mad Men to Modern Men: Reinventing B2B Marketing with Mark Pickett

    On this episode of B2B No Bull, Liz and Mark Brohan sit down with Mark Pickett, Co-Founder of The Black Phoenix Group, to explore how legacy B2B companies can finally shake off outdated tactics and step into the digital era.

    Mark’s journey from Marine Corps combat veteran to marketing executive to investor in niche manufacturing and distribution firms gives him a unique perspective on transformation. He pulls no punches when it comes to what B2B marketers still “suck at”: understanding how the business really makes money and proving marketing’s role in driving revenue.

    Together, the hosts and guest dive into:

    • Why industrial and legacy firms lag a decade behind in marketing technology.
    • How to align sales and marketing by showing tangible, quick wins.
    • Why marketers must speak the language of leadership and connect investment to measurable outcomes.
    • The art of telling compelling, modern stories while respecting decades-long customer relationships.

    If your company is still relying on faxes, flip phones, and “we’ve always done it this way,” this episode will show you the mindset and tools to scale smarter, sell faster, and finally bring marketing into the modern era.

    Resources & References

    1. The Black Phoenix Group – Mark Pickett’s firm specializing in industrial and niche manufacturing investments.
    2. KPMG – One of Mark’s past corporate leadership stops.
    3. U.S. Marine Corps – Where Mark’s leadership journey began.

    Highlight Quotes

    1. “B2B marketers don’t just need more tools—they need to understand how the business actually makes money.”
    2. “Industrial marketing is a decade behind—but the right tech stack can scale demand 100 to 1.”
    3. “Sales wants results. Marketing’s job is to prove it can ring the register.”

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    31 m
  • Want Better Performance? Start Leading Like it Matters
    Sep 2 2025

    Leadership isn’t about titles, it’s about showing up—and in today’s high-pressure business climate, that can make or break performance. In this episode of B2B No Bull, hosts Liz and Mark Brohan welcome Barry Litwin, accomplished CEO and transformation leader, to talk about how great leadership drives growth, execution, and real results. Barry is currently CEO of Test Equity.

    Barry has led billion-dollar businesses across retail and distribution, delivering bold transformations at companies like Global Industrial, Adorama, and Party City. He brings to the table a proven model for scaling growth, turning around struggling organizations, and aligning teams around what matters most.

    Listeners will hear Barry’s Five-by-Five Framework—a strategy model that connects long-term vision (the North Star) to five must-win priorities over three years. He breaks down how to avoid the “strategy wish list” trap, and instead, focus resources where they move the needle.

    But strategy alone isn’t enough. Barry details his three-part operating system for accountability: HUB Meetings for weekly metrics, Initiative Reviews for big priorities, and one-on-ones that build trust and unblock execution. He also shares how his Claw Back Plan helps businesses recover when they’re off-plan, without panic or finger-pointing.

    From leading high-stakes “Big Bets” like a Salesforce CRM rollout, to establishing a cadence of clear communication that keeps boardrooms and breakrooms aligned, Barry delivers a masterclass in practical leadership. His advice is simple but powerful: be present, communicate deliberately, and build systems that keep momentum alive.

    Whether you’re a CEO, marketer, or team lead, this episode is packed with tools you can use to lead like it truly matters.

    Resource Links

    1. Barry Litwin on LinkedIn – https://www.linkedin.com/in/barrylitwin
    2. Global Industrial – https://www.globalindustrial.com
    3. B2B No Bull Podcast – https://b2bnobull.com

    Highlight Quotes

    1. “Strategy isn’t everything—execution is. That’s where most companies break down.” – Barry Litwin
    2. “People don’t want perfect leaders. They want present ones.” – Barry Litwin
    3. “Momentum starts with presence. Leadership is about showing up, not hiding in the deck.” – Barry Litwin

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    31 m
  • Ruth Stevens
    Aug 5 2025
    34 m
  • Lori McDonald
    Jul 22 2025
    28 m
  • CMO On Demand
    Jul 8 2025

    In this insightful episode of B2B No Bull, hosts Mark, Mary and Liz welcome Klaus Werner, a seasoned marketing executive, to explore the evolving role of the fractional Chief Marketing Officer (CMO).

    Klaus breaks down why companies, especially small to mid-sized ones—are increasingly hiring CMOs on demand: cost efficiency, flexibility, and the ability to cut through internal bureaucracy.

    He describes the core responsibilities of a fractional CMO as driving fast, meaningful change and execution. “Quick impact” is the goal, and that means building trust fast, identifying low-hanging fruit, and aligning teams.

    Klaus credits the pandemic and the rise of remote work technologies for accelerating the adoption of this model.

    Klaus shares his playbook for success: conduct a rapid discovery, assess organizational needs, deliver quick wins, and build consensus.

    He provides a standout case study branding an industrial distributor with a bold identity and a NASCAR sponsorship. Despite internal resistance, the campaign boosted brand awareness and opened key industry doors.

    Listeners also hear about how aspiring fractional CMOs can break into the field through personal branding, speaking engagements, and thought leadership on platforms like LinkedIn.

    Klaus closes by weighing the pros (diverse challenges, fast impact) against the cons (inconsistent work) and emphasizes that success hinges on a company’s willingness to embrace change.

    🔗 Resources & References Mentioned

    1. Werner.klaus@gmail.com
    2. Rosetta (acquired by Publicis) – Where Klaus learned the consulting playbook.
    3. NASCAR – Branding and sponsorship strategy.
    4. Nielsen Logo Exposure Tool – Used to measure sponsorship media value.
    5. LinkedIn – www.linked.com/in/klauswerner/

    Quotes

    “Fractional CMOs are hired for impact—fast, flexible, and free from internal red tape.”
    – Klaus Werner

    “COVID made fractional the new normal. Remote tech removed barriers, and companies embraced agile leadership.”
    – Klaus Werner

    “Success starts with courage. If a company can’t commit to change, no CMO—fractional or full-time—can help.”
    – Klaus Werner

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    31 m
  • B2B Wake Up Call: How to Survive the Demanding Millennial Buyer
    Jun 24 2025
    Welcome to of B2B No Bull! Hosts Liz Brohan, Mary Olivieri, and Mark Brohan are joined by Justin Racine - Principal, Unified Commerce Strategy at Perficient—for a dynamic conversation about how to adapt marketing to attract and retain the Millinnium buyer. Justin explains how his interest in customer experiences started at a young age working at that golf course where he learned a whole bunch about customer experience. It taught him what consumers in general look for and what they want and different personas and behaviors and actions. Justin describes the roots of learning about customers: It’s rooted in consumer psychology and the behaviors that drive people to make decisions and, and why things like cognitive dissonance are what marketers use to create opportunities for folks to buy. One of his examples from the medical product space: create moments of interaction that are empathetic but also useful to that consumer. How has that evolved? You need to truly understand what your consumers and customers want at their core, and then find ways to leverage digital technologies and solutions to deliver on them. How would you describe your focus? Build experiences that surprise and delight consumers based on their needs, but also drive revenue. What is the main purpose? To convert in a way that aligns to who consumers are, and that really is what drives people to come back for repeat purchases. Mark describes a sea change in B2B purchasing: 70% of all B2B buyers that are driven by millennials are not happy with the experience they get on a B2B website. Justin clarifies purchasing data: You know, a B2B buyer likely buys under an account number. They probably purchase through POS, they may not order with credit cards, but have you captured other demographic information around that buyer? Do you know what age group that they're in? Do you know what previous products they've purchased? You know what channel they shop in? Do they shop online or through the app or through customer service? Justin describes another starting point for data collection: A B2B brand should start to collect that data, and start to understand the average age of a person if they can, and start to pull all that information in. Because while a lot of B2B buyers want similar things, each business-to-business brand is unique and different. There are different pricing formulas, there's different ordering workflows, there's different order approvals, collaborative buying environments, all these things come into play. Digging pretty deep on demographic data is needed. Can you speak a little bit to the buyer's journey? Yeah, I think the biggest thing is really understanding each B2B use case. :Justin give another medical products example: a lot of organizations are going to buy vinyl gloves or buy hand sanitizer on a week in, week out basis that doesn't necessarily need a lot of high touch from a sales person or a lot of personalization. It's really just. Rinse and repeat orders. Now in the future world, a personal shopping assistant agnostically, can order that for someone without them having to log into the website. Justin explains how to align with the customer journey. The customer journey is when you pull in all the different touch points and the behavioristic elements that a customer is telling you about including what they're interested in. Justin provides an example: Let's say a hospital needs to order 50 new hospital beds, um, they might mention to their salles rep that in three months we're going to need to put out a bid for 50 hospital beds, which is hundreds of thousands of dollars. Justin describes how to leverage that information: That sales rep should then take that information and enter it into the CRM that they have. And in the world of connected unified commerce that CRM should now guide future experiences. When Joe authenticates on that B2B portal to start showing him banners on hospital beds. And emails should have similar product content along with capturing all of his behaviors that he has on that site, on that portal. This should be going back to the sales rep so he can see what products he's looking at, what brand he might have an affinity towards, and then that sales rep can help guide them on the journey that, that that person has in an omnichannel way. What are B2B marketers doing wrong right now? I think a lot of B2B organizations don't dig in super deep on consumer behavior. They're focused on other elements. Also I think a lot of B2B organizations have elements or experience design that are legacy and they're not updated. Justin speaks to the need to update sites and systems. Justin mentions technology to consider: Using things like live chat agents or personal shopping agents and the world of personalization. This will facilitate a lot of upsell and cross sells. What else should marketers focus on? Affinity products that make the most sense. I'd say those are the biggest areas I see ...
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    31 m