Avoiding mistakes that derail collections system implementations

In this episode, we explore the seven most common mistakes organisations make during collections system implementations, and how to avoid them. Drawing on insights from over 500 global implementations, we highlight the challenges that can derail even the most well-intentioned projects and share practical strategies for getting it right.

Whether you're at the early planning stage, mid-flight, or facing post-go-live issues, this episode offers actionable guidance to help de-risk your programme and deliver real business value.

We cover:

1. Treating the implementation as purely a technology project

2. Underestimating data migration complexity

3. Skipping full end-to-end journey testing

4. Over-customising instead of configuring

5. Not engaging or training users early enough

6. Failing to define success metrics

7. Overlooking compliance and audit requirements

System implementations are complex, but common pitfalls are avoidable. Success depends on early, cross-functional collaboration, a business-first mindset, and disciplined programme governance.