Automation and AI at Work in Pickens County

In this episode of the Tyler Tech Podcast, Hollie Poole, accounts payable specialist for Pickens County, Georgia, shares how a small but highly collaborative county modernized its financial operations by moving from disconnected systems to a unified, cloud-based ERP platform. Serving a community of roughly 35,000 residents just north of Atlanta, Pickens County faced challenges common to many local governments — fragmented systems, limited visibility into financial data, and manual processes that slowed collaboration between departments. Hollie explains how adopting a modern ERP platform created a shared source of truth across the organization, giving departments real-time access to financial information while improving transparency and decision-making. The conversation explores how cloud technology, automation, and AI-powered invoice capture have transformed accounts payable workflows, reducing manual data entry and making it easier to track approvals, manage invoices, and maintain a clear audit trail. Hollie also shares how automation and scheduled reporting have empowered departments to monitor budgets, track outstanding purchase orders, and address issues proactively instead of waiting for monthly reports. Drawing on Pickens County’s experience, Hollie reflects on the importance of building organizational buy-in during technology transitions, emphasizing that modernization succeeds when teams understand the purpose behind the change and share a common vision for improvement. This episode offers a practical look at how counties of any size can use cloud technology, automation, and AI to streamline financial operations, strengthen transparency, and create a more connected and efficient government — reinforcing Tyler’s mission to help communities operate more effectively. This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7-10 at The Venetian Resort Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details to start planning your Connect 2026 experience. Learn More and Register Now: Tyler Connect 2026 in Las VegasRead: Let’s Empower, Collaborate, and Imagine at Connect 2026! And learn more about the topics discussed in this episode with these resources: Watch: Automation Speeds Up County’s Invoice ProcessingDownload: AI for Impact: Proven Results for GovernmentDownload: Modern Governments Live in the CloudRead: TEA Winner: Boosting Efficiency With AP AutomationRead: Boosting Resilience: The Technology Strategy of 3 CountiesRead: Excellence 2025: Performance & Innovation SolutionsRead: How Digital Services Shape Public Trust in Local GovernmentRead: ERP Partnership That Delivers Results Listen to other episodes of the podcast. Let us know what you think about the Tyler Tech Podcast in this survey!