Applying Hospitality Practices to Leadership in Health Care

Two Northwestern Medicine leaders, Lisett Bringas and Joanna Casillas, share how their backgrounds in the hospitality industry have molded how they approach their roles in health care today. Lisett is the manager of Support Services, overseeing Environmental Services at Northwestern Medicine Huntley Hospital, and Joanna is the residency program manager in the Obstetrics and Gynecology Department at Northwestern Memorial Hospital. In this episode, they share how they apply hospitality practices to health care to effectively lead their teams.