Amy Chen on Innovating Urban Mobility at KONE: Elevating Buildings with AI, Digital Twins, and the Technician Assistant

In this episode, we are joined by Amy Chen, Chief Innovation Officer at KONE, and Jiska Druey from AWS, to explore how KONE is revolutionizing urban mobility. Amy shares how KONE’s AI-powered Technician Assistant helps 40,000 technicians optimize maintenance by providing real-time insights and troubleshooting suggestions. She discusses how AI and digital twins improve building accessibility and efficiency, with AWS enabling their predictive maintenance and cloud innovation. The conversation also covers KONE’s human-centric approach to innovation, emphasizing employee involvement and customer feedback. Amy offers leadership insights from her journey in the tech-driven transformation of a traditional industry, focusing on psychological safety and building agile, resilient teams. Looking ahead, Amy envisions AI playing a key role in preventive maintenance and enhancing smart building ecosystems through partnerships.