Amdocs Group President Anthony Goonetilleke

• The rapid evolution of technology excites Anthony, especially in AI.
• User preferences are shifting towards more human-like AI interactions.
• Empathy in AI is crucial for better customer service experiences.
• The partnership between Amdocs and NVIDIA emphasizes the importance of software efficiency
• Software and hardware advancements must progress in parallel to maximize productivity.
• Physical AI integration will enhance daily life through automation and smart devices.
• Emergent behavior in AI represents a new frontier in reasoning and decision-making.
• Generative AI can learn and adapt beyond traditional if-then programming.
• An audit trail is essential for transparency in AI decision-making processes.