In this episode, we sit down with researcher and tattoo artist Brooklyn Bond to unpack how unconscious bias shapes every corner of the beauty and aesthetics sector. From appearance-based assumptions to LGBTQ+, neurodiversity, racial, religious, age and disability bias, Brooklyn reveals how snap judgements can influence consultations, impact effective communication and damage client trust. She shares practical, client-led strategies designed to break old habits, enhance self-awareness, build resilience and deliver safer, more inclusive care in an increasingly diverse industry.

Resources:

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In this episode, we welcome back Josie Winter, Clinical Lead of Advanced Clinical Solutions and creator of the Good Governance Review, the innovative digital tool that helps health and care providers assess their quality, safety, and compliance. Ahead of the Review's exclusive rollout to Altea customers, Josie explains why effective governance focuses on people, culture, and continuous improvement rather than simple checklists. The conversation highlights how strong leadership, clear structures, and evidence-based practice can enhance accountability, build trust, and improve outcomes for both patients and staff.

Resources:

Altea Insurance https://www.alteainsurance.com/

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*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Josie Winter and Will Marshall and do not necessarily represent the views of Advanced Clinical Solutions or Altea. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

In this episode we're joined by Alex Jacobs, CEO of the British Acupuncture Council and a practising acupuncturist. Tune in to learn why these are exciting times for Acupuncture in the UK as it looks to play an increasingly prominent role in delivering efficacious and cost-effective primary care. Alex shares the story behind professional regulation, highlights the enhanced patient safety benefits of proper training, and describes how closer collaboration with the NHS is helping more people benefit safely from this long-respected form of medicine.

Resources:

Altea Insurance https://www.alteainsurance.com/

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*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Alex Jacobs and Will Marshall and do not necessarily represent the views of the British Acupuncture Council or Altea. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

Beyond the care home stereotype lies a sector that's busy transforming lives through innovation and ambition. We are delighted to be joined this month by Professor Vic Rayner OBE, CEO of the National Care Forum, and a leading international authority on the care sector. Tune in for a wide-ranging and fascinating discussion that encompasses fair funding battles, technology's exciting potential, the army of unpaid carers delivering a "second NHS," and why urgent reform is needed while awaiting the Casey Commission's 2026 recommendations.

Resources:

Altea Insurance https://www.alteainsurance.com/

Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Vic Rayner and Will Marshall and do not necessarily represent the views of the National Care Forum or Altea. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

In this episode, Aislinn O'Shea, Senior Associate at Mason Hayes and Curran gives us the inside track on some of the hottest topics affecting healthcare litigation in Ireland today. She reveals how Ireland's new court practice directions are transforming medical negligence cases, potentially shaving years off resolution times and slashing legal costs. She explores the underground aesthetic industry that is affecting patient safety and explains how upcoming home care regulations may impact the Irish care sector and potentially force smaller providers out of business.

Resources:

Altea Insurance https://www.alteainsurance.com/

Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Aislinn O'Shea and Will Marshall and do not necessarily represent the views of Mason Hayes & Curran or Altea. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

Products liability law hits healthcare professionals harder than most realise. Any involvement in the supply of a defective medical device or cosmetic product that causes harm to the recipient risks potential exposure to legal liability, even when the professional has no idea anything is wrong. Leading Products Liability lawyer David Kidman from Simmons & Simmons, joins us this episode to share key insights into the legal landmines facing doctors, clinics, and aesthetic practitioners, and to provide top practical tips to guide practitioners operating in this increasingly complex regulatory environment.

Resources:

Altea Insurance https://www.alteainsurance.com/

Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to David Kidman and Will Marshall and do not necessarily represent the views of Simmons & Simmons or Altea. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

In this episode, Karen Matthews-Shard, Group Clinical Director at global healthcare giant Acacium Group, joins AlteaTalks to guide us through one of healthcare's most valuable and sensitive processes: the methodical investigation of adverse clinical incidents. Drawing from four decades of nursing experience across both UK and US systems, Karen explains how a combination of accountability, a supportive culture where staff feel secure reporting mistakes and an evidence-led, forensic approach to investigating root causes helps health and care providers learn from devastating incidents and implement system-wide improvements to patient safety.

Resources:

Altea Insurance https://www.alteainsurance.com/

Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Karen Matthews-Shard and Will Marshall and do not necessarily represent the views of Acacium Group or Altea. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

Healthcare lawyer Charlotte Ellis demystifies inquests in this month's episode. Drawing on decades of experience, she explains coronial proceedings in clinical settings and what professionals face when testifying. Charlotte shares practical wisdom on crafting effective witness statements, handling family tensions, and turning inquests from frightening ordeals into opportunities for meaningful systemic change and patient safety improvements.

Resources:

Altea Insurance https://www.alteainsurance.com/

Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Charlotte Ellis and Will Marshall and do not necessarily represent the views of DWF Law LLP or Altea. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.