Agree to Grow Together: Reclaiming Humanity in CS with Renu Ahluwalia

In a world obsessed with speed, automation, and scale, what happens to the human side of Customer Success?

In this episode, Alyssa Nolte sits down with longtime CS leader Renu Ahluwalia to unpack what we lose when efficiency takes priority over empathy... and how the best teams are reclaiming trust, honesty, and real connection.

From rethinking “value” to navigating conflict without escalation, Renu shares hard-won lessons about building sustainable relationships in high-pressure environments. They explore why the strongest CS strategies start with alignment, not appeasement—and how to scale without losing your soul.